89 Messages
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1.5K Points
Mon, Jan 7, 2013 9:43 PM
Elements: Organizer 11 periodically crashes with a message from Windows 7
Photoshop Elements Organizer 11 periodically crashes with a message from Windows 7 saying ".... Organizer has stoped working." The problem is not recreatable on a consistent basis but always seems to happen when the media browser is showing multiple thumbnail images and the mouse is being moved. I suspect that there is some sort of unanticipated signal being sent from the OS regarding a mouse action. So far when this happens I have not seen any consequence to the catalog.
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6 years ago
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rik_kochuyt
2 Messages
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80 Points
8 years ago
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ankur_agrawal_2858975
Employee
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176 Messages
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3K Points
8 years ago
Please try following 2 things:
1) While launching Organizer, press Alt+Ctrl+Shift. A dialog will come asking you to delete the 'Elements Organizer' settings. Say 'Yes'.
Let us know if this fixes the issue.
2) If 1 doesn't work, then create a new Catalog and import some media and try.
Other queries:
1) What is your OS?
2) How many files are there in your Organizer?
3) What kind of video files are present?
Regards,
Ankur
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ankur_agrawal_2858975
Employee
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176 Messages
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3K Points
8 years ago
Please try following:
1) Create a new Catalog and import some media and try.
Also, please share following info.
1) What is your OS?
2) What kind of files are present on either side when Organizer crashes?
Regards,
Ankur
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billjunk
89 Messages
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1.5K Points
8 years ago
Why would I want to do item 1)? There is really no way to verify that any approach "solves" the problem, since it is impossible to prove the absence of a defect. My problem may goes days or weeks between occurrences.
As stated in my initial post the OS is Windows 7. All Microsoft and Adobe updates have been applied. My organizer has 43,000+ files that it is tracking. I generally don't do video files but there are a few .avi and .mov files.
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ankur_agrawal_2858975
Employee
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176 Messages
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3K Points
8 years ago
Agree to your point. I didn't provide an explanation earlier.
I am suspecting the crash in videos because of some rogue video codec on your system. Instead of item 1, please do the following:
- Launch Organizer
- Go to Edit Menu > Preferences > Files and uncheck 'Generate Thumbnails for Video Files'.
Did you try on a new catalog with some files? What were the results?
- Ankur
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billjunk
89 Messages
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1.5K Points
8 years ago
I will give the first suggestion, no thumbnails for video files, a try. It could take weeks for me to develop a sense as to whether this eliminates the problem or not. I was only seeing the crash infrequently and could not correlate it to a specific event. I might go a couple weeks without a problem and then have it happen two days in a row. Right now I'm in sort of a lull with my image processing so it's hard to say how much exposure PSE Organizer will get in the next month. For that reason it's not really that useful to create a new catalog. If I see the same crash after suppressing the video thumbnails that will tell us something.
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dorothy_f_eldridge
9 Messages
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152 Points
8 years ago
I, too, am having a problem with Elements 11.0 Organizer crashing in Windows 7 - except that it's been happening consistently for the past three weeks or so. I installed the software on a new computer only in mid-November 2012, and it worked fine for a few weeks. As I imported more and more files (now up to about 63,000 - mostly jpg and psd files, but also avi and mov files), it became very flaky and began freezing up and crashing whether or not I had the Editor open. I could not pinpoint a single action that caused it to freeze, but it was usually simply perusing photos by scrolling quickly through them. Unlike Bill, I use the software nearly daily, and it was crashing each time I launched it, sometimes immediately, sometimes after several minutes. It became unusable. I tried Ankur's fix (unchecking 'Generate Thumbnails for Video Files'), rebooted and relaunched. Although the thumbnails still exist for the video files in the Organizer, I am cautiously optimistic that this has stopped the crashing issue. If it continues to crash, would you recommend removing the video files altogether from the Organizer? Thanks for your suggestion, and I'll report back as more time elapses.
Best regards,
-Dori
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dorothy_f_eldridge
9 Messages
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152 Points
8 years ago
Thank you, and best regards,
-Dori
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dorothy_f_eldridge
9 Messages
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152 Points
8 years ago
-Dori
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peter_milligan
1 Message
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60 Points
7 years ago
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dorothy_f_eldridge
9 Messages
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152 Points
7 years ago
Best regards,
-Dori
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dirk_steyn
6 Messages
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112 Points
7 years ago
It took me a damn hour to post this message. First I had to change my password, and log in a 100 times. This "security" is crap.
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dorothy_f_eldridge
9 Messages
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152 Points
7 years ago
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ian_robertson_6269860
1 Message
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60 Points
7 years ago
1
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dirk_steyn
6 Messages
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112 Points
7 years ago
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