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4 Messages

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120 Points

Thu, Oct 20, 2011 1:10 AM

Solved

Elements: My text is not showing up on my photos.

Can someone please help me? I seem to have messed up my text in Adobe Elements 9. When I try to add text to a photo, the font size is on 36, but when I go to type it, all that shows up is a small box. I can drag the box around, but when I type, nothing is showing up. I've also tried changing the font and that didn't make any difference. What have I done?!?!

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

Are any of your settings different than below:



If so, try resetting the tool by clicking the pop-up and selecting "Reset Tool" and see if that fixes the problem:

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

If resetting the tool doesn't work check the settings in Image>Resize>Image Size... (Elements) or Image>Image Size... (Photoshop CS5) dialog.

You probably have the resolution set really low or really high (in the example below it's set really low [ 1 ] which would exhibit this behavior):



If you set the resolution to something reasonable like 72 or 240, this behavior should work more like you expect.

I think this is the problem that MaryT, BlameTheCat and Valerie Potter are seeing with type being really small and point sizes not making any sense.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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80 Points

Jeffrey, I was trying to put text on an already opened 300 ppi photo, so that was not it... But after some closing and opening and a few computer resets, it started working again

4 Messages

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80 Points

Jeffrey, I was trying to put text on a 300 ppi photo, so that was not it...
But after some closing and opening and a few computer resets, it started working again!
I guess the mystery continues...

23 Messages

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290 Points

I resized the resolution to 99 made a text box wrote in it same problem as before

23 Messages

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290 Points

You can only use numbers up to 100 in that box it won't allow anything higher

15.1K Messages

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195.8K Points

The resolution field is limited to between 1.0 and 9999.9999 -- it would only be limited to something smaller if that resolution made the document larger than Photoshop can support.

You probably should post a screen shot of your image size dialog on a document you can't change the resolution on.

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

Hi Brenda, can you post a screen capture of your computer so we can see all the settings?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

Is it possible the text is the same color as the background?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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120 Points

9 years ago

No, I've changed the text color and the only thing that is showing up on my screen is a small box that I can drag around. I'm new to this program, but I've been putting text on my photos since I purchased the program a few weeks ago. I just don't understand what I did. Is there a number I can call to speak with someone tomorrow?

Adobe Administrator

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15.4K Messages

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291.4K Points

Yes, http://www.adobe.com/aboutadobe/conta...

You can schedule a call-back there as well but we can probably get you fixed up tonight if you post more details here so we can see your settings.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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120 Points

I will probably just speak with someone, that would be easier for me. I've even uninstalled and reinstalled Elements and it's still doing the same thing.

4 Messages

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120 Points

9 years ago

Yay!! Resetting the tool worked! Thank you so much Jeffrey! Have a great night!

Adobe Administrator

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15.4K Messages

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291.4K Points

Excellent. Saved you a call.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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82 Points

My reset tool is grayed out.  It is not an option.  Already tried the resolution trick.  No fix. Why is my reset option unavailable?  Thanks in advance

29 Messages

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380 Points

9 years ago

I too am having the identical problem. My text menu line is exactly as shown in your screen shot, but when I reset the text tool....nothing....the little box stays! I've tried this already countless times! My text color has nothing to do in my case (black on light ground) as I just cannot get rid of that little box. One important note is that even though I try to type and the little box doesn't move, I notice what I've "typed" shows up as a new layer under edit mode but NOT on my work! If this is a common issue,WHY can't it be in the help menu under text issues???

23 Messages

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290 Points

9 years ago

I am having this problem also. My settings are like you show and I have reset the tool. My writing shows up on the text layer.But not my photo. Sure hope someone sees this soon I am trying to make a Christmas gift

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

If you create a new text layer after resetting the tool, does the text show up? Sounds like you don't have the text selected when you're resetting the tool, or you're not creating a new text layer after resetting the tool.

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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290 Points

9 years ago

I do have the text tool selected for resetting and I created a new layer for thetext and nothing.

23 Messages

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290 Points

9 years ago

would it matter if the photo is not one I took but that was imported from a clip art site?

Adobe Administrator

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15.4K Messages

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291.4K Points

I wouldn't think that would matter.

Let's try restoring all your prefs: http://help.adobe.com/en_US/photoshop...

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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290 Points

nothing happened. I did it multiple times but the program just goes to the beginning screen. I am thinking I should reinstall the program

Adobe Administrator

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15.4K Messages

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291.4K Points

Reinstall won't restore the prefs. The timing is you click to launch the app and as-fast-as-you-can, press the shortcut keys right after you launch the app.

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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290 Points

That did not work nothing happened. I am using Elements 9 if that makes a difference. I am thinking that I need to uinstall and reinstall the program do you think that is needed?

Adobe Administrator

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15.4K Messages

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291.4K Points

Again, I don't think reinstall will make a difference, but you're welcome to try.

Sr. Product Manager, Adobe Digital Imaging

29 Messages

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380 Points

9 years ago

I think I have FINALLY figured out WHAT is happening with the text, but not WHY!

If you type something of course using the text tool and all you see is the little square box with no text curser and no text on your picture although it shows on the right side under layers that you indeed have a text layer and type, I have found that the text is EXTREMELY TINY on your picture. When I click the "move" tool, it highlights it with handles and all I do is pull one of the handles and voila....there's the text and it gets bigger for me to see!

I am confounded as to WHY this happens with the text being so small, but at least I have some kind of solution. When the text is tiny and I try to change the size with a numerical value, for some reason it does not do it and the numerical text size box above keeps reverting back to the tiny number even after resetting the text tool. The only way I solve it is as I said above....use the move tool and grab the handles to enlarge it.

I WISH Photoshop could jump in here and explain this because I had to help myself with alot of trial and error. After spending the money on this new version - 9 - , I was not a happy camper waiting to get someone to answer me and solve the problem because the answer is NOT to be found in the HELP menu! I cannot justify having to PAY additional on phone support for something that apparently others are experiencing too and not finding a solution in the HELP menu!! NOT FAIR!

Adobe Administrator

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15.4K Messages

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291.4K Points

Do all fonts exhibit this behavior or is it font specific?

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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290 Points

all fonts

29 Messages

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380 Points

All the fonts I believe.

Adobe Administrator

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15.4K Messages

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291.4K Points

Hmm. That isn't normal or expected behavior. Are you on Mac or windows? have you tried to restore your preferences?

Sr. Product Manager, Adobe Digital Imaging

29 Messages

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380 Points

windows and how do I restore preferences?

23 Messages

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290 Points

It is displaying font size oddly I followed blame the cat's directions and got it bigger but it shows the font size as 8191.7 earlier I noticed it was showing it as 3600 or 36000 this happened after I reset the tool

23 Messages

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290 Points

I was able to make my gift by bouncing between the move tool and text tool.It showed text size as 5696.13,3289.6 I used changing the move box to resize my font

1 Message

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62 Points

great solution!! i just encountered this problem and yeah the text was just super super tiny. had to enlarge to 16757.86 font to get it porpotioned to my image

4 Messages

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90 Points

Here it is 6 years later and I am having the same DAMN problem after paying for this POS.  I reset the tool. I changed the Resolution but that makes the image even larger. Also If I click the move tool the effing little box disappears and I can't move anything except the image of course.

Here it is 6 years later and PS still doesn't have their POS fixed.  I have wasted so much time trying to get this to work I could just scream at this piece of junk that I wish I had never bothered with!!!!!!!!!!

29 Messages

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380 Points

9 years ago

I have seen that too Valerie, it is truly wacky!
Jeanne

29 Messages

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380 Points

9 years ago

What I don't understand is that it is either tiny that you cannot see it at all and the font size is miniscule, then you reset the font size and it either reverts back to the tiny size when you click on and are ready to use the tool, or you get an astronomical number and still don't see text. The only way I saw text WITH the text tool is by using the move tool and seeing the handles then enlarging that way.

29 Messages

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380 Points

9 years ago

I am duplicating the steps that cause the problem now.
1. I have open a photo/banner of 700 pixels wide by 100 pixels tall.
2. I click on the text tool and the previous size I had used for something else was !0.84. If I use this size to type, nothing shows on my picture except for a tiny square, but when I click in the picture, in the edit section at right, I see a new text layer showing what I wrote.
3. I click on the drop down for text size and increase to size 18 and I still see nothing but what appears to be a small box to enlarge.
4. I click on the move tool and that activates it, then I can pull the handle to enlarge.

2.1K Messages

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32.2K Points

Is there actually an exclamation point in the listed size of the text?