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Adobe Photoshop Family

7 Messages

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240 Points

Sun, Jul 23, 2017 11:51 PM

Solved

Elements: Missing Text in Pull-Down Menus after Windows 10 Update

A new update of Windows 10 has wrecked my Photoshop Elements 10. All text is missing from the pull-down menus. Tried Windows Update and then re-installing Elements 10 with no improvement. Is this a known issue? Are there new drivers or anything that will get my Photoshop working again?

Responses

3 Messages

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110 Points

3 years ago

I have Windows 10 and Adobe Photoshop Elements 15.  When I got Windows 10 loaded by MS, I lost the ability to add text onto a photo.  If I try, I get a message saying: "could not complete your request because something prevented the text engine from being initialized."  The font showing is: "Baskerville Old Face Regular."  If I try to change the font, I get: "Photoshop Elements 15 Editor has stopped working."  The only option is to close the program.  I have been frustrated reading all the information and wondering if I have the same problem as other people.  The fonts work fine with other programs, so I'm wondering if the fonts are the problem or is there something else.  I have Elements 9 also, so I tried that and it does the same thing!

2 Messages

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70 Points

3 years ago

I had a problem with PSE10 with text missing from drop down menus after windows 10 update. On line I found an explanation that this was due to missing fonts. From the same source I obtained a file of the missing fonts and installed them and hey presto it worked. That is until I shut down and the problem reappeared. After trial and error I found the following process works. It is a pain but allows me to continue using PSE.
1. Open PSE.
2. Install Fonts ( when message appears saying font already installed do you want to replace it? tick "Do this for all similar items" and click "Yes").
3. Restart computer (NOT shut down)
4. Open PSE

911 Messages

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11.2K Points

3 years ago

Spencer,

You followed through with the fix, instead of shutting down - you let it work and then restarted your computer to complete the fix.   Everyone should remember to do this.   

Steve Lehman, MCSE   

2 Messages

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70 Points

3 years ago

Many thanks for your response Steve. 

I'm not sure if I follow you.. Are you saying that I should have installed the fonts, then shutdown and restarted before using PSE? I have tried doing that with and without PSE open and the result is the same -  no text. I have to go through the process I have outlined every time I use PSE.

Spencer

Champion

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1.3K Messages

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20.2K Points

There are reports that installing the latest Windows 10 Creator Fall update (1709) solves the problem: did you install it? I can't help myself because I don't have the problem. The last update lasted 2 or 3 hours.

911 Messages

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11.2K Points

3 years ago

Spencer, 

Michel and Sandeep has fixed this menu font problem many times and I trust Michel's work.   If there is another update that resolves this problem, go with it.  This problem has existed much too long.  I will rerun Sandeep's menu fix from above in case you missed a step.  

Whenever there is a font problem in menus we fix it with one of three resolutions:   A)  fix the fonts   B) reinstall the app  C) upgrade to a later version - and this is what everybody should be doing.  

The reinstall has proven to fix the menus most often.   The update fix came late.   Here's the font rerun - check your steps.  

here is same post Some fonts are missing after upgrade

1 Message

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60 Points

2 years ago

cant find the question mark or drop down to reset

2 Messages

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70 Points

2 years ago

I purchased the Microsoft app Photoshop Elements 16 in April 2018.  It has recently been only an Organizer and has lost the Photo Editor facility.  To obtain Photo Editor I followed Steve Lehman's advice and Reset, and that has now removed the app entirely.  Where can I now find the app to reinstall?

911 Messages

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11.2K Points

2 years ago

Hi there Lloyd,

I had a feeling a reinstall was coming.  So, if you registered your 2016 product, there should not be a problem.   Its serial number is registered online and I will give you navigation to find it. 

Start by signing in the Adobe site here https://accounts.adobe.com
When there, click on Manage account, click on (the first) Plan & Products,
in "view your products" will list your software with its product license keys.
There is even a download for your version nearby then use your serial number.  

SL



2 Messages

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70 Points

2 years ago

Thank you, Steve.  My Adobe Account does not have the command options which you mention.  I have sorted things out by getting a refund of my purchase from Microsoft.  They pointed out this was against their policy but they would do it this time as they could not solve the technical problem.