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Adobe Photoshop Family

9 Messages

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162 Points

Mon, Oct 20, 2014 9:09 PM

Elements: Lasso/Quick Select tools do not work on macbook pro retina. (MacOS 10.10 Yosemite)

All Lasso options on elements 12 not working at on macbook pro retina. I mouse click using the track pad and nothing happens. I have to press esc multiple times to get out of the lasso tool. Also crashes when try to use the quick selection tool. I have to force quit out of elements all together!.

I am latest update of photoshop elements 12 and of mac os.

I have tried the deleting of preferences and settings etc, which supposedly can be used for issues with photoshop, but still no fix. Seems pretty poor. Paid a lot of money for this!

Please help, I like to use this function a lot.

Responses

Official Solution

209 Messages

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2.9K Points

6 years ago

Hi,

We sincerely apologize for the problem that you have been facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).

In the meanwhile, you have two options to work around this problem:

1. Option1: Use a mouse instead of the trackpad

2. Option2: Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements

2. Download this zip file to a location you can easily find (e.g. your desktop)

3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/

• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".



Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Hope this helps!

Regards,
vaishali

15.1K Messages

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195.8K Points

6 years ago

Which OS version are you using?
Are you sure you have Elements 12.1 installed?

9 Messages

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162 Points

Any ideas?

15.1K Messages

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195.8K Points

Again, what OS version are you using?

9 Messages

 • 

162 Points

Sorry. The latest - yosemite. The latest software for both, as mentioned in initial description.

9 Messages

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162 Points

6 years ago

Hi yes. 12.1

9 Messages

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162 Points

6 years ago

This was the whole point in getting a mac book pro retina and it does not work!

158 Messages

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2.2K Points

6 years ago

Hi All,

Can you please try using a mouse instead of trackpad when using Lasso tool in PSE12? Do let us know if that works for you.

Thanks
Andaleeb

9 Messages

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162 Points

Ok. I will give that a try tonight. However, that would be a work around, not a fix? The whole point of having laptop is portability, not to have to carry around a mouse too. I have seen this is a common complaint on the Internet. I only bought this a few months back. This needs a fix and quickly please. Or upgrade me for free to elements 13 if it works with this. Many thanks

9 Messages

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162 Points

Huge companies such as Adobe and Apple should be working together to sort this. All you would need to do is install it on yosemite yourselves and you would see all the bugs!? Did you even bother to test it on the new os?

15.1K Messages

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195.8K Points

Please let Apple know that you are experiencing this problem, so they can get any additional information they need to fix the bugs introduced in MacOS 10.10.

9 Messages

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162 Points

I think that is Adobe's job? It is their product!

15.1K Messages

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195.8K Points

No, MacOS is Apple's product, and only Apple can fix the bugs in MacOS.

4 Messages

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140 Points

6 years ago

This reply was created from a merged topic originally titled Photoshop 12 for MAC selection tool gives spinning ball after upgrade to Yosemite....

Just upgraded to Yosemite and Photoshop elements 12 selection tool does not work properly. After selecting just a small area all attempts to increase the selection are just gives the spinning ball and I have to force quit the program. I tried elements 11 too since i still like some of the features in it that were degraded in 12 and it does the SAME thing. No updates for 12 or 11 seem to be available.

4 Messages

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140 Points

6 years ago

Ok, it works with a mouse and not the track pad on my iMac. I agree with previous complaints about have a laptop and not wanting to use a mouse. So Adobe, please get with Apple and fix this!!!

15.1K Messages

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195.8K Points

We're still gathering information for the Apple bug report.
But if you tell Apple about the problem, they can go ahead and get more information to solve the bugs introduced in MacOS 10.10.

4 Messages

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140 Points

I posted the problem on the Apple Yosemite Forum. Is this where it will do the most good towards resolving this issue? I wonder if other track pad functions are compromised?

9 Messages

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162 Points

6 years ago

Thanks Linda.