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jon_antworth's profile

1 Message

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70 Points

Mon, Dec 11, 2017 9:54 PM

Elements: It has been over 24 hour why can I not download? (it says still processing)

will not let me down load????????????????????? still processing 24 hours later

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Adobe Administrator

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15.9K Messages

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295.3K Points

3 years ago

Hi Jon,

I'm looking at your account and I see your serial # for Photoshop Elements 16 under your Adobe ID.

You should be able to download from this page https://helpx.adobe.com/uk/photoshop-elements/kb/photoshop-elements-downloads.html and use the serial # listed under your account to activate.

Let me know if this doesn't work for you.

Sr. Product Manager, Adobe Digital Imaging