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Adobe Photoshop Family

1 Message


70 Points

Thu, Jun 7, 2018 3:06 PM

Elements: I just purchased but I get an error 'there has been a problem loading your download.' Where can I download?

Where's the product I paid for?


Adobe Administrator


15.8K Messages


295.1K Points

3 years ago

Log into your Adobe ID account on and navigate to your product page for your serial # and download:

Sr. Product Manager, Adobe Digital Imaging