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290 Points

Sat, Oct 29, 2011 7:14 PM

Answered

Elements: How do I install on a new, or second computer? Does the previous version need to be installed to install the new version?

Have PE5 and now have bought PE#10. Want to put #10 on new laptop, but was bought as a upgrade. Does it have to be put with PE#5 copy to work, or will it stand alone ok.

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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284.8K Points

9 years ago

You can install and activate Photoshop Elements on two of your personal computers (Mac or Windows). 

If you're installing an upgrade version, the prior version does not need to be installed on the computers you want to install on - though you may be asked for your prior version serial number during the installation process.

If you have your serial #, you can download an installer for the current version of Elements from here: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

Instructions for downloading older versions of Adobe apps here: https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

If you don't remember your serial # but you've registered your product, you can sign into adobe.com and access your serial #s here: https://account.adobe.com/products

If you've lost an activation because of a hardware failure and the system no longer runs, go to this page and work with a chat agent. They should be able to restore your activation: https://www.adobe.com/about-adobe/contact.html

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Down load limits.

How many devices can I download with elements? I have downloaded onto my pc and my laptop, but I cannot get a download onto my surface without unloading one of the original two. What gives

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Can I re-install Elements 12 onto a new computer a year after purchasing it?.

I purchased Elements 12 i believe last April (2014) and recently got a new computer. The elements was only installed on one computer which means i should be able to re-install it onto this new one also. However I can't seem to find the download link or whatever i need to re-install although i do have the Code that came when buying the product. So any help?

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled My window computer died. So I bought an iMac. How can I get Elements 12 on my new....

I have a licence for Adobe elements 12 and installed it on my Windows computer.
Unfortunately my Windows computer crashed and so I finally bought an iMac.

How can I get my Elements 12 on my new iMac?

3 Messages

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90 Points

6 years ago

This is not the answer I'm looking for.
It's not about deactivating my Windows computer. It 's about ACTIVATING Elements 12 on my iMac

Adobe Administrator

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14.8K Messages

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284.8K Points

Please read the official answer at the top.

You can find installers for Elements 7 through 13 here: http://www.adobe.com/downloads/other-...

Your serial # will work for either the Mac or Windows version.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

I just got off of a chat with them trying to install PE 15 on my Mac Pro as a second computer and they first said I would have to deactivate my windows program and they would give me another serial number that would work for both. then they came back and said I would have to purchase another license for the Mac???

2K Messages

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35K Points

I don't know if you can or cannot purchase a license for an Elements product that allows you to install on both Windows and Mac—I only see Windows OR Mac in the Buy Now section. It would be a special license, though, that you paid for originally—perhaps businesses do that.

Except for Creative Cloud apps, you normally purchase your platform and get two installs for that platform with one serial number. It was only with the Creative Cloud and the way our license for that works that Adobe made it possible for us to install on both platforms or on 2 computers with one platform. 

So while Chat was obviously a bit confused, their final response is, I believe, the right response. You bought the Windows version, so can use it on 2 Windows computers. OR you should be able to ask Customer Service to transfer your license one time to Macs—they used to allow us to switch the platform we used, and I would assume they still do.

It's a pity. I think they should make it like the Creative Cloud—2 licenses, any computer, at least if you choose the download option instead of a DVD, since so many people own 2 computers and run 2 platforms—I know I did for quite some time.

4 Messages

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100 Points

Thanks for your reply. The "license for an Elements product that allows you to install on both Windows and Mac" is what the chat person told me I needed and told me to "deactivate" my PE and Premier while they got my needed license... Then came back and said sorry, you will have to buy a separate license... I think they should make this more clear in the purchasing process and I intend to contact the complaint dept. about it. Oh I would've bought it anyway; but that's not the issue... I did not know about your suggestion to "transfer license" to another platform and I may look into that since my Mac actually has more processing power than the desktop windows machine although it is a very powerful machine with a high end video card. Do you know where to direct me to find out about transferring the license to the Mac OS? Also do you know if PE and Premiere works well with the Mac OS? Thanks 

2K Messages

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35K Points

It would be better if Adobe Chat knew about licensing, I'll give you that. '-}   When purchasing, Adobe appears to rely on the fact that you buy according to your platform as their indicator that your license is restricted to it, whereas the Creative Cloud doesn't require you to choose a platform in advance. It certainly wouldn't hurt to put what the license covers in their product description before you purchase.

> Do you know where to direct me to find out about transferring the license to the Mac OS?>

I did that many years ago and had to call Customer Service to do it. I can't promise you it's still possible, but I'm pretty sure they would be the only ones who could walk you through whatever has to be done in order to switch from Windows to Mac. Explain to them you had been misled into thinking you would be able to run one license on both platforms, and it was only after installing on Windows that you discovered you couldn't then also install on Mac.  1 (800) 833-6687  That's the number Google displays.

As for running Elements on Mac, yes, it works quite well in general. There can always be specific issues with any individual OS and/or your graphics card and other hardware, but that's no different from Windows. When picking whether or not to stay with Windows or try to switch to Mac, pay attention to available RAM and scratch disk space, and check that your video card is both compatible and has enough VRAM for the features. Check with Help online or the PDF manual (if you've downloaded it) to learn more about scratch disk space if you don't already know, and you may have to do a bit of googling to be sure your hardware both Mac and Windows is fully supported. These features will typically be more important than processor speed.

Good luck.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled deactivating on flooded computers.

My computers underwent a water storm. How do I deactivate them online since the computers are no more and I can't deactivate them on my computer?

4 Messages

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110 Points

6 years ago

This reply was created from a merged topic originally titled Crashed computer/ Loaded PSE to new iMac/want to reload second download to restor....

I purchased Photoshop Elements 12 and put it on my HP PC. My HP PC crashed and became unrecoverable. I switched to an iMac 27" and loaded PSE 12 which it took. Eventually, my Vaio laptop crashed and I was able to restore it but now I can't re-enter PSE 12 onto my PC laptop. It wont't take the PSE CODE...is there a way to reinstall PSE in my Vaio? If so, how? ~ s.g.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled I would like to transfer my Photoshop Elements 11, which I bought online, to my n....

My old computer is running Windows 7, the new one has Windows 8.

6 Messages

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120 Points

6 years ago

This reply was created from a merged topic originally titled ELEMENTS 12 gone after system restore.

I was having a problem with my computer and tried a system restore, when I did this my copy of Elements 12 disappeared from my computer, tried going back to original setting and its still not there.. Can anyone help me!!!!!!!!

Adobe Administrator

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14.8K Messages

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284.8K Points

I see your Elements 12 is registered to your account. See the official answer at the top to download an installer and retrieve your serial #.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled ELEMENTS 12 - where can I find my serial number?.

I am trying to install on my new computer and it keeps telling me I have an invalid serial number. It work on my old dead computer with windows 7. It is Photoshop elements 12 and premiere elements 12.

Adobe Administrator

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14.8K Messages

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284.8K Points

I see your Elements 12 is registered to your account. See the official answer at the top to download an installer and retrieve your serial #.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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120 Points

6 years ago

Thanks to all who have answered my problem. My elements 12 are now back on my computer, thanks again all.
John

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled Adding Elements 12 to a second computer (lap top).

I have a three month old copy of PSE12 on my desk top and an older copy of PSE11 on my laptop. Does my PSE12 license cover the installation on my laptop. I have the serial # from my PSE12. I have tried downloading the trial PSE12 on my lap top and then apply the serial#, but not having any luck.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled My computer new computer was repaired and my Elements 8 was removed or lost. How....

Photoshop 8 lost or Stolen

My computer caught a virus--and it was stripped of everything and restore to "better than new" but it no longer has Photoshop 8 on it, and I need it. I am used to it. And I want it back----right now. Please help!

Adobe Administrator

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14.8K Messages

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284.8K Points

Hi Arlene,

See the official answer above for downloading, installing, and activating your product with your serial #. I see your serial # registered under your Adobe ID. I can email it to you as well.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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80 Points

5 years ago

This reply was created from a merged topic originally titled Loading Elements on second computer.

Hi,

I have purchased a new computer and want to load photoshop elements. I can't seem to find the serial number to activate. I loaded the trial version until I can resolve this . What do you recommend?

Michael Breznak

2 Messages

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82 Points

5 years ago

This reply was created from a merged topic originally titled download to reinstall photoshop element and lightroom.

hi i had to refresh my computer due to a virus and have to reinstall my photoshop element 12 and lightroom again, can i download the softwares online?

Adobe Administrator

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14.8K Messages

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284.8K Points

You can install both Elements and Lightroom from this page: You can download Lightroom and Elements from this page: http://www.adobe.com/downloads/other-...

Sr. Product Manager, Adobe Digital Imaging