Elements: Can't activate my software

Do you get a specific error when you enter your serial #? Were you ever able to activate your software?

No and no. In relation to the latter just a never ending cycle of requests to key in my Adobe details.

I've looked up your account. Your serial # is registered under your Adobe ID account: https://www.adobe.com/account/my-prod...

Under your account, your last support statement says "This did not work. The editor still does not operate."

Jeff, thanks for taking an interest in this matter. My original issue was raised with Adobe via a Chat Support session Case Number:0214199168. The recommended course of action did not fix the problem. In a subsequent chat session I was told that further Chat Support was unavailable and to "check on forums.adobe.com and post a thread , adobe experts will look at it and provide you the resolution". This I did on Nov 13 (#6925583) and as of today no one from Adobe has posted a solution. I have since raised the issue here. The problem is that Editor asks for my ADOBE ID (which I enter) but the Editor program still does not load. Any assistance at this point from someone from Adobe would be gratefully received.

Glenn - I feel your pain. I have had PSE9 for many years and recently upgraded to PSE12 by disc purchase. Installed just fine, input the serial No. The program detected the earlier version and successfully converted organiser. My issue is that on going into Editor, it requires that I register the product within 7 days through my Adobe ID. I've had my ID for many years with no problems. On completing my ID details and password - the box goes grey and the little spinning thinking wheel will spin for hours. The only way to close it down is through task manager. I have now been trying for almost 2 weeks. I have been unsuccessful in trying to obtain assistance to rectify this problem.

I have registered PSE12 to my list of registered products through my Adobe ID and it shows in my list.
To date I have logged 5 different chats. Still no response - as of 5 days ago - it was being escalated. I have about given up trying to get a response. I don't think I'll hold my breath waiting.
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Hello Glenn and Michele,

It sounds like both of you are encountering the same issue. I have looked at both of your accounts and see that PSE12 is registered but in neither case has the product been activated. Activation is the process where your computer lets our systems know that you have used your serial number (to prevent others from stealing it). However, neither of you show up as even attempting to activate. What this means is that in both cases, your computers are trying to reach out to ours but are not making contact. This is why you see the spinning wheel Michele, it's trying to make contact but just can't get through.

The most common cause of this type of behavior is a firewall is blocking the attempted contact. You would want to make sure that any firewall used on the system is allowing PSE to have a connection to the internet. It is also possible for anti-virus or other security softwares to prevent such contact. Another possibility is proxy configuration or even a modified hosts file.

The best thing to do would be to disable all security software for the minute it will take to make this connection (make sure you are not actively engaging in other activities which may present a threat while you are temporarily vulnerable). Also, make sure there are no Adobe entries in your Hosts file.

Thanks Brett for the ideas. Have disabled all firewalls and also checked the hots file - which is at the windows default setting. Tried to run - nothing but a grey screen and the spinning wheel. Restarted the computer after the firewall changes in the hope that that might trigger some action. No such luck. Next suggestion please....

Have carefully completed each of the steps included in http://helpx.adobe.com/x-productkb/po... and still have not had success. The only remaining step is Offline Activation. Under the "temporary offline" and "permanently offline" options, the above page talks about activation within seven days of the first launch of my Adobe product to complete an activation and registration "otherwise it will stop working". Clearly in my case I am now well outside the seven day period - does this period need to be reset and how do I do it - noting I have re-installed the product once already?