Skip to main content
Adobe Photoshop Family

2 Messages

 • 

362 Points

Sat, Oct 18, 2014 10:19 AM

Solved

Elements: Brush/eraser hangs in Yosemite MacOS 10.10

Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.

Responses

67 Messages

 • 

922 Points

6 years ago

the mouse workaround definitely works and I found that most of the key commands also work fine -- it will be nice to have the plug-in though. It will also be nice if Apple fixes the other issues with Yosemite (like my wifi being incredibly slow)!

5 Messages

 • 

110 Points

6 years ago

Jeff, please let me know when the plug-in is available to fix the laptop 10.10 issue with Elements 12.
Thanks.

67 Messages

 • 

922 Points

6 years ago

just curious - how many of you have gotten on the Apple forums and complained about this issue? I've been on both - there seem to be fewer complaints on the Apple forums and yet there's a good chance that the problem is owned to a good extent by Apple. Yes, Adobe might have done more testing to see if Yosemite and PSE were compatible; on the other hand, PSE was fine until the Yosemite upgrade. There are also other issues with Yosemite which you may or may not have come across - the major one for me is that Yosemite has killed my wifi speed (down to 8 mb from 50 mb) - other people have complained that many of their programs freeze (not just Adobe programs) and there are several other problems Mac users have encountered since the upgrade to Yosemite - so to be fair, I think that PSE users should get on the Apple forums and complain there too. I have been a loyal Apple customer since the Apple IIe came out (yes, I know that dates me), but I don't remember any upgrade having as many issues as Yosemite -- It's almost as if Apple is following in Microsoft's footsteps by releasing a program (OS) that was not quite ready for prime time!

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

6 years ago

We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).

As we mentioned previously, we have been working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update.

In the meanwhile, you have two options to work around this problem:

1. Use a mouse instead of the trackpad
2. Install a plug-in which should workaround the problem

Plug-in installation instructions:

1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:

• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/

You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".



Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Be prepared to remove this plugin once the issue is officially resolved by Apple.

If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.

Let us know how it goes.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

90 Points

Thanks for solving the issue and keeping us informed

9 Messages

 • 

200 Points

The plug-in worked first time thanks for the workaround.

1 Message

 • 

62 Points

I'm kinda having brain farts right now at installing this,so i downloaded it and its on my desktop right now,how do i unzip it?sorry for being so dumb...help!!

67 Messages

 • 

922 Points

you should be able to double-click on the zip file that landed on your desktop. then continue on with step #3

67 Messages

 • 

922 Points

6 years ago

worked perfectly - all issues with 11 and 12 went away for me. Kudos, Jeff!!

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

Great!

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

94 Points

6 years ago

Works perfectly - much appreciated

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

Glad it helped.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

110 Points

6 years ago

Seems to be working fine. Thank you so very much not only for this, but also for enduring with style and courtesy the endless barrage of complaints from all of us. Again, thank you so very much.

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

No problem. I understand the frustration. Glad it helped.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

94 Points

No, seriously, many thanks!!!

2 Messages

 • 

70 Points

6 years ago

Hi Jeff - It is refreshing and much appreciated to finally get an Adobe expert involved! Good for you.

The problems I'm having with PSE12/Yosemite have nothing to do with a trackpad, as I use a mouse exclusively. Basically, my Move tool doesn't work. Do you think the Plug-in will fix that? Thank you.

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

It may. It won't hurt to try. Let me know.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

70 Points

6 years ago

the plugin for the trackpad issue didn’t work for me. Error said Photoshop Elements didn’t recognize the file. Using a powerbook with yosemite.

15.1K Messages

 • 

195.8K Points

DId you put the plugin in the plugins folder, following the directions given above?

It sounds like you tried to open the plugin by mistake (and, of course, Elements can't open a plugin).

2 Messages

 • 

70 Points

works now. thanks

5 Messages

 • 

110 Points

6 years ago

It worked for me. But, I had to put the plug-in in "Optional plug-ins folder."
Thanks, Jeff.

1 Message

 • 

82 Points

6 years ago

Worked Perfectly - PSE 12 on Macbook Air.

Thanks!

2 Messages

 • 

70 Points

6 years ago

This reply was created from a merged topic originally titled ELEMENTS? Cannot Move Layers - Only With Arrow Keys.

I can only move a layer by using my arrow keys. I use to be able to click, drag, and move whatever I wanted to any section, now I cannot. Please let me know what the issue is.

67 Messages

 • 

922 Points

did you install the Adobe plug-in? that fixed 12 for me

3 Messages

 • 

90 Points

6 years ago

This reply was created from a merged topic originally titled Elements 12 is hanging after selection on MacOS 10.10 BETA.

Adobe Photoshop Elements 12.1 is keep is hanging after selection from draw as I click on picture it hangs up.
I've reinstalled it, update it, but it keeps on hanging on the same situation.

11 Messages

 • 

192 Points

6 years ago

This reply was created from a merged topic originally titled Elements 11: Hangs when selecting Lasso tool in MacOS 10.10 Yosemite.

Just installed Yosemite on my iMac and MacBook Air last night. Whenever I select the Lasso Tool, the system hangs up and I have to Force Quit Photoshop Elements to get the system back. I have PE11 on the iMac and PE12 on the MacBook Air and the problem exists on both.

67 Messages

 • 

922 Points

did you install the Adobe plug-in? that fixes the trackpad issue with PSE12

5 Messages

 • 

110 Points

6 years ago

This reply was created from a merged topic originally titled Elements: Problem with Magic Wand Tool on MacOS 10.10 Yosemite.

I updated to Yosemite 4 days ago and I have been checking all of the tools in Photoshop Elements 12. The Magic Wand tool has some problems. Two of these tools cause the computer to freeze and I have to manually shut the computer down. This has happened each time I try to use this tool. I haven't gone through checking every tool, but this is the one that is causing problem right now.