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2 Messages

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362 Points

Sat, Oct 18, 2014 10:19 AM

Solved

Elements: Brush/eraser hangs in Yosemite MacOS 10.10

Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.

Responses

67 Messages

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922 Points

6 years ago

this is a known issue - until Apple or Adobe fix the trackpad issue, I would suggest hooking up a mouse - don't use your trackpad at all- then either go to the menu and do a file/open or you might try using the mouse to drop the photo into the program- I tried that and it worked.

1 Message

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62 Points

6 years ago

I liked what the guy before (Kunkel?) said about getting a free upgrade from Adobe to Elements 13, with proof of legitimate PSE 12. Where did that comment go?

10 Messages

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170 Points

6 years ago

This reply was created from a merged topic originally titled Mac Yosemite & Elements 12 does NOT work! Huge problem..

Elements no longer works with Mac Yosemite. For me that is a HUGE problem. When any Tool is clicked Elements 12 freezes up. Need a rush solution!

15.1K Messages

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195.8K Points

Use a mouse, or downgrade to a more stable MacOS version until Apple can fix the OS bugs introduced in 10.10.

67 Messages

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922 Points

6 years ago

if you use a mouse instead of the trackpad, it will work. A temporary solution at least.

10 Messages

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170 Points

6 years ago

Thanks. I was aware of that but urgently want Adobe to fix this. Hard to use a mouse in my easy chair.

67 Messages

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922 Points

6 years ago

I can relate to that -- I do a lot of photo editing while we watch tv!

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Photoshop Elements 12 is freezing now that I have OS X on my iMac..

I'm unable to edit any photos. After trying to use a tool on a photo, a black dot shows up on the photo and Photoshop no longer responds to any commands. I then have to force quit the program.

10 Messages

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170 Points

6 years ago

This us unacceptable from Adobe. They must keep their programs working when operating systems change. Adobe get your act together.

15.1K Messages

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195.8K Points

If you can't use a mouse to work around the OS bugs, then you may want to consider downgrading to a more stable version of MacOS until Apple can fix the bugs in 10.10.

10 Messages

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170 Points

In talking to an Apple Genius I got the impression that Apple lets Adobe and everyone else about the new operating system in advance. It's Adobe's job to be compatible. WE KNOW WE HAVE A PROBLEM (mouse in an unacceptable solution). MY GRIPE IS ADOBE SEEMS TO SAY NOTHING TO ITS CUSTOMERS WHICH IS TOTALLY UNACCEPTABLE!

15.1K Messages

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195.8K Points

It is Apple's responsibility to make the OS work correctly. Even if developers have early access to the OS beta, that does not mean that Apple fixed all the bugs that were reported during that beta test period. Sometimes developers can work around OS bugs, and sometimes we cannot.
Adobe has provided a workaround (use a mouse) to avoid the trackpad and tablet issues in MacOS 10.10. And Adobe has added code in the latest version of Photoshop and Elements to work around known OS issues.
But Elements was working quite well, until you installed MacOS 10.10 - and bugs in MacOS 10.10 are preventing Elements from working correctly.
You can use the workarounds, or downgrade to a stable OS version until Apple can fix the bugs in MacOS 10.10.

67 Messages

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922 Points

Elements 8 works just fine!

15.1K Messages

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195.8K Points

Yes, but that tells us nothing without knowing the full nature of the bug in MacOS 10.10 that causes lag for trackpads and tablets.

67 Messages

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922 Points

6 years ago

Nysje - a temporary fix is to use a mouse instead of the trackpad - perhaps not ideal but I haven't found any functions of 11 or 12 that won't work with a mouse.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Apple OSX 10.10 and Photoshop Elements.

Will Elements 10 work with Yosemite (OSX 10.10)? My Mac user friends are reporting problems.

5 Messages

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110 Points

6 years ago

This reply was created from a merged topic originally titled Since OS 10.10 for Mac was installed, Photoshop Elements 12 is freezing when choo....

When attempting to use the spot heal tool, Elements freezes and nothing can be chosen with the cursor, even in the menu. Elements must be force quit in order to regain use of the computer.

10 Messages

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170 Points

6 years ago

This reply was created from a merged topic originally titled Elements 12 Tools do NOT work with Mac trackpad since Yosemite.

Elements 12: Is Adobe working on a Mac update to fix the track pad not working on Elements 12 tools as using a mouse for a laptop is not acceptible??

15.1K Messages

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195.8K Points

If you are unable to use a mouse, then your best option is to downgrade to a more stable MacOS version until Apple has a chance to fix the bugs introduced in MacOS 10.10.

4 Messages

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100 Points

6 years ago

This reply was created from a merged topic originally titled Elements: Upgrade to Mac OSX 10.10 Yosemite and Elements Freezes.

I upgraded to Mac Yosemite OSX 10.10 over the weekend and now PS Elements 12 crashes everytime I try to use one of the tools (pen, brush, eraser etc...). I have updated PSE and it still crashes - help!

10 Messages

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170 Points

6 years ago

Yup that's the way it works and I've heard nothing from Adobe. Elements will work with a mouse but that's a pain with my laptop in my easy chair.

Adobe Administrator

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15K Messages

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287.5K Points

6 years ago

Update: We have been working closely with Apple on this issue and we're hopeful this will get completely resolved in an upcoming update.

In the meantime, we're hoping to post a plug-in later this afternoon that hacks around this trackpad issue on Mac OSX 10.10 Yosemite. I've already tested it with a few customers from this thread and things are looking good. Stay tuned.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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170 Points

Thank you. The silence was killing us and not improving your image.

3 Messages

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90 Points

a plug in is not the answer.....solve the real problem

67 Messages

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922 Points

I think the answer needs to come from Apple not Adobe. Other folks on other forums are having issues with Yosemite and trackpads and even using a mouse- all with programs that are not from Adobe. At least the plug-in allows us to use Elements 12

15.1K Messages

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195.8K Points

As stated above (and below): "This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite)."