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2 Messages

 • 

362 Points

Sat, Oct 18, 2014 10:19 AM

Solved

Elements: Brush/eraser hangs in Yosemite MacOS 10.10

Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.

Responses

9 Messages

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200 Points

6 years ago

First noticed this using the spot healing brush, using a mouse worked as others have reported.

15.1K Messages

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195.8K Points

Please make sure you inform Apple about this, so they can get the information they need to fix the bugs introduced in MacOS 10.10.

9 Messages

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200 Points

I have filed a bug with Apple, lets see what happens. Bug ID is 18713744.

67 Messages

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922 Points

David Berry - apparently you have to be a developer to file a bug report - seems there should be a way that consumers can also file a bug report!! I notice you posted this 8 days ago - did you ever hear back from Apple?

9 Messages

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200 Points

I did hear back, unfortunately it was only to add a system report from my mac book to the bug report, which I have now done.

67 Messages

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922 Points

I assume you'll let us know if anything positive comes this way -- the only responses I've received from Adobe are to use a mouse and buy 13

7 Messages

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160 Points

6 years ago

Can you drag and drop?

158 Messages

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2.2K Points

6 years ago

Hi All,

Can you please try using a mouse instead of trackpad when using tools in PSE11/12? Do let us know if that works for you.

Thanks
Andaleeb

1 Message

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60 Points

I am at my wits end, as same problem with track pad and mouse. It's a disaster i wish my husband hadn't put Yosemite on at all. I can't design and have deadlines. It's a disaster, wish my husband hadn't put Yosemite on at all.

3 Messages

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80 Points

Andaleeb, it does work for me in PSE 11 when using mouse- though mine isn't a wireless mouse.

158 Messages

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2.2K Points

We recommend that
customers who have upgraded their OS to Yosemite use Photoshop Elements 13 as
it has been fully tested against Yosemite. When Elements 12 was released,
Yosemite was not available and therefore Elements 12 is not compatible.
Existing Elements customers can upgrade to Elements 13 at a discounted price: http://www.adobe.com/products/photoshop-elements.html
Thanks
Andaleeb

6 Messages

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112 Points

Whoever 'liked' this comment clearly works for Adobe.

Your colleague Chris has provided a very clear explains toon of what is going on. It seems quite likely to me that Apple will fix the problem. You really shouldn't be telling people to upgrade when a fix should be expected from Apple...

And btw you certainly did have Yosemite available to test your existing live product on before the new OS went live. That's what you should have done. This is the harsh reality of software development, as you well know, and only focussing on a single product version at a time is not the right way to run things.

10 Messages

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152 Points

DOWNLOAD THIS Plugin. It works and fixes the problem
http://helpx.adobe.com/photoshop/kb/p...

let me know if it works for you

13 Messages

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290 Points

6 years ago

As others have reported, switching to a mouse resolved the hang on my machine - although I haven't tested all features yet.

6 Messages

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120 Points

6 years ago

This reply was created from a merged topic originally titled PSE 12 faces a Cliffhanger with Yosemite (OS 10.10).

After upgrading to Yosemite, PSE 12.1 hangs the moment I try to use any tools feature (Enhance, brushes, etc.). I have to force quit after every attempt. Help please! I can't do my work!

13 Messages

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290 Points

Job, at this point the work around is to plug a mouse into your Mac and use that instead of the trackpad; it's frustrating but that seems to be the only fix at this point.

10 Messages

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152 Points

ok well my track pad hangups have gone so one would assume they have a plugin for elements. Out my sector im afraid. Good luck

67 Messages

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922 Points

not mine!

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled ELEMENTS 12 freezing after MacOS 10.10 Yosemite Update.

Photoshop brush tool not working after Yosemite update on Mac. Every time I try to use the brush tool everything freezes. Have just installed latest Photoshop update but this has not fixed the problem.

3 Messages

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110 Points

6 years ago

This reply was created from a merged topic originally titled Photoshop Elements 12 freezes in Yosemite OS.

I'm sure you're all aware by now, but Adobe Photoshop Elements 12 is not working with Yosemite OS for Apple. Please advise, possibly NOT by suggesting to buy "Elements 13."

15.1K Messages

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195.8K Points

Yes, MacOS 10.10 is having a number of serious problems.
But at least this issue can be worked around by using a mouse, until Apple can get a patch released.

5 Messages

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110 Points

6 years ago

This reply was created from a merged topic originally titled issues with mac os 10.10 and elements 11.

6 Messages

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112 Points

6 years ago

I've reported this to Apple via the Feedback Assistant. I don't know if everyone can use it but I'm on the Beta programme...

I dug out an old USB mouse from my attic and it works, so that's something.

Now I have that workaround I've also noticed that all of the accessibility has gone in the dialog boxes, so I can't use the tab key to switch between options (turned on in Accessibility settings of course, and used to work in PSE 12 on Mavericks).

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Tool Freeze.

After loading the new update OS 8.1for Mac, the tools on Photoshop Elements 12 will freeze and there is no way to exit without shutting down the computer. I've updated Elements but still no help. Is there fix to remedy this.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Elements 11 after Yosemite Download.

After installing Yosemite OS on my Macbook Pro Adobe Elements 11 doesn't appear to work properly, gestures (zooming) overshoot, brush strokes don't flow and many filters just freeze. Any remedies out there?

4 Messages

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94 Points

6 years ago

FWIW, you can save your work by plugging in a mouse even after PSE has hung. Using the mouse brings it out of its funk.

6 Messages

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120 Points

6 years ago

Glad that a mouse work-around exists for many but for those using PSE on a mouseless device we still await a developer(s) solution. Can anyone say that this is being worked? (I understand that $69 gets the mouse for the work-around)

15.1K Messages

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195.8K Points

Apple does not publicly comment on their bugs, or unannounced versions of their software.

And a $6 mouse also works just fine.

6 Messages

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120 Points

Thanks. Please send the link for a $6 mouse (wireless preferable) compatible with a MacBook Pro and I'm in...until the fix.

15.1K Messages

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195.8K Points

Start here: http://www.amazon.com/s/ref=nb_sb_nos...

I usually pick up a few when Logitech mice Frys has them on sale - so I can replace the Apple mice on new systems.

5 Messages

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110 Points

6 years ago

Why would you want a Logitech mouse for a Mac and Apple mouse is £59 in UK. Might as well pay the same to upgrade to PSE 13 which I understand is ok with Yosemite

15.1K Messages

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195.8K Points

Because the Logitech mice work better than Apple's mice, have standard buttons and scrollwheels, are designed for normal sized hands, and are much cheaper than Apple's mice.

6 Messages

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112 Points

My very strong advice is for you to stop telling us, your customers, what we should be doing to make your faulty software work, what we need to buy and what your personal device preferences are. Your tone is not helpful at all.

I use an Apple Trackpad. I want this to work. It should work. As feeble as it sounds, mice give me RSI so I actually can't use them for any great period of time.

And to be clear, I appreciate that it's hard to fix the problem. You have my complete sympathy that resolving issues like this can be extremely hard.

FWIW, the problem seems to be caused by Bluetooth devices. Is that right? It's not clear if Bluetooth mice have the same problem - my workaround is a wired USB mouse. There don't seem to be complaints from anyone with a tablet, although to be fair those people are probably using PS rather than PSE.

So please: be sympathetic to us, tell us what we can do to help (like how to contact Apple - not everyone knows how to do this in the most effective way - or perhaps send you some logs?) and reassure us that you are trying to replicate and resolve the issue.

15.1K Messages

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195.8K Points

Apparently you are reading something into my responses that is not present in the actual responses. All I'm doing is answering questions, getting additional information to narrow down the problems, and asking that customers keep Apple informed so that Apple can get additional information that they may need.

We're only telling you what we know about how to work around the MacOS bugs until Apple can release a fix. Yes, trackpads and tablets should all be working as well as mice are on MacOS 10.10. Unfortunately the OS update has a problem with trackpads and tablets, but we don't know the full details yet. Bluetooth does not seem to be involved, as far as we can tell, because even trackpads built into laptops have problems. Yes, there are complaints from people with tablets, but it isn't easy to separate OS issues from driver issues in those cases. We're working with a number of people, plus Wacom, to resolve/isolate tablet specific issues.

Adobe and Apple are still trying to gather information on these issues introduced in MacOS 10.10, and trying to reproduce the problems on different devices. Unfortunately MacOS 10.10 introduced several new problems at once, and we're still hearing about new ones as more users install MacOS 10.10.

As for contacting Apple, their forums are probably the best way to give them feedback - so different users can compare notes and there is some record of what has been asked and what answers have been offered. Start with https://discussions.apple.com/communi... and search for existing posts/topics similar to your issue.

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled MacOS 10.10 causing Elements 12 to hang.

Upgraded to Yosemite and now my photoshop element 12 does not work.
it freezes when use the clone or healing stamps
only had it 3 months

Where is the fix??