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2 Messages

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362 Points

Sat, Oct 18, 2014 10:19 AM

Elements: Brush/eraser hangs in Yosemite MacOS 10.10

Photoshop Elements hangs now when I use brush/eraser tools following the installation of Mac Yosemite OS on my Mac. Others have reported this problems on other feeds. I hope that Adobe will give priority to fixing the apparent incompatibility of Printshop Elements with Yosemite OS.

Responses

Official Solution

Adobe Administrator

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14.6K Messages

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282.6K Points

6 years ago

The Yosemite update 10.10.1 should natively correct this issue.

Go to the Apple menu and select "Software Update..." or launch the App Store application and click on "Updates" to install the latest OS updates.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Hey, I'm still having this issue, but with CS6 running 10.10.1, also just finished reinstalling both my Wacom drivers (twice), removing all traces of .pref files, restarting multiple times, cleared the PRAM, reinstalled CS6 and updated it, still seems to glitch and not detect new user input after a few brush or erase strokes.

15.1K Messages

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195.8K Points

Did you also install the WhiteWindowWorkaround plugin for Photoshop CS6?

67 Messages

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922 Points

that might help -- I had installed it for PSE 12 and didn't bother to uninstall it when I updated Yosemite....

2 Messages

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70 Points

Okay, that actually works in Photoshop CS6 as well. Seems to be responsive like it was in 10.9.x, so that's great.

67 Messages

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922 Points

good to hear that the plugin helped again.

1 Message

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60 Points

6 years ago

Likewise - In PSE 12, it is the enhance and draw tools that cause the problem running under Yosemite OS. What is worrying is that several people elsewhere have reported that Adobe's response is basically "tough cookie". Adobe could have been testing the Yosemite beta for months and got this sorted, but don't seem to care.

67 Messages

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922 Points

I agree with your last statement, John. It's on at least 4 different forums - people all feel that Adobe's attitude is tough sxxt!

15.1K Messages

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195.8K Points

How long someone had access to an OS beta does not matter if the bugs in the OS are not fixed by the OS vendor. Adobe does care about these issues, but Adobe can only affect Adobe's code, and cannot fix bugs in Apple's code.

2 Messages

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70 Points

6 years ago

I have the same problem in elements 11 and 12

15.1K Messages

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195.8K Points

6 years ago

Please report these problems to Apple, so they can get the information they need to solve the problems introduced in MacOS 10.10.

67 Messages

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922 Points

I don't think it's necessarily an Apple problem!!

15.1K Messages

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195.8K Points

This is a problem with tablets and trackpads introduced in MacOS 10.10 (while the application cannot differentiate between the devices).
By definition, that makes it an Apple problem.

67 Messages

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922 Points

if the application cannot differentiate between devices, is it not PSE that is the application, therefore it's an Adobe problem?

15.1K Messages

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195.8K Points

No, as I said: the application cannot tell the difference between devices. The application just gets information from the OS. The OS and the drivers are what tells the difference between different types of pointing devices. The applications are not supposed to know what kind of device provides the coordinates, and just accept the information that the OS provides them.

67 Messages

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922 Points

thanks for that explanation!

2 Messages

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70 Points

6 years ago

Yep, me, too. What's the easiest way to report this to Apple?

15.1K Messages

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195.8K Points

Probably the easiest is posting in their support community/forums.

67 Messages

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922 Points

that doesn't work -- the best way is if you still have applecare on your computer, then contact them directly. I don't or I would!

15.1K Messages

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195.8K Points

There are quite a few posts about Yosemite problems in Apple's forums, and they are taking notice.

1 Message

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80 Points

6 years ago

I'm using PSE 11. The brush tool will only do one single "dot", and won't let me hold it down to "paint". Oddly, it's when I use my trackpad. It does work when I use a mouse (which I really hate using).

2 Messages

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70 Points

6 years ago

I have just posted this on the apple support community to see if anyone can help

3 Messages

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100 Points

6 years ago

This reply was created from a merged topic originally titled Element 12 vs MacOS 10.10 Yosimite.

Adobe Photoshop Elements 12 does not function correctly on Mac OS X Yosemite.
It hangs when trying to use the Spot Healing function, Smart Brush and other tools.
Please can you address the problem and ensure this package works on a key platform OS.

15.1K Messages

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195.8K Points

Please report this to Apple, so they can get the information they need to solve the bugs introduced in MacOS 10.10.

2 Messages

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72 Points

I contacted Apple and they informed me to contact Adobe. Their reasoning was that it was a program error, not the system error. They also informed me that the MacOS update is irreversible so I was pretty much stuck until Adobe fixed the bug. :( Is there something that Adobe can do to fix it or are they just leaving it as is?

2 Messages

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70 Points

Well, they'll sell us Elements 13 I reckon.

3 Messages

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100 Points

Karen Kryschtal posted a comment that it does work when using a mouse instead of the trackpad, I just tried this and it does!
Time to report to Apple I guess.

10 Messages

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222 Points

I tried the mouse vs pad and PSE did not hang at least during brush use and masking.

1 Message

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60 Points

6 years ago

Downloaded IOS X Yosemite Last night and now PSE12 crashes every time I try using andy of the editing tools. I hope Adobe or Apple with remedy this ASAP!!!!! I really don't want to have to spend $80.00 on PSE13 after purchasing PSE12 only a few months ago

15.1K Messages

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195.8K Points

If you have a crash, please post another topic on it, and include the detailed crash log.

17 Messages

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240 Points

6 years ago

Exact same problem for me in PSE12 using my Magic Trackpad with my desktop iMac as well as the built in trackpad on my Macbook Air. Using Magic Mouse works fine so this does appear to be a Yosemite problem. I will also report this to Apple when I find the right channel.

Also, I confirmed that PSE 11 touch up tool works with a single click but not with dragging. At least PSE 11 doesn't completely crash.

15.1K Messages

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195.8K Points

Please report these details to Apple, to help them narrow down the cause of the bug introduced in MacOS 10.10.

8 Messages

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110 Points

Chris, why would older versions of PSE work but not later versions? It doesn't make sense to blame Apple unless all prior version of PSE had the same trackpad problem.

15.1K Messages

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195.8K Points

I don't know - we don't have Apple's source code, so we don't know the details of their bugs. This is new in MacOS 10.10, which means it has a very high probability of being a bug in code changed for MacOS 10.10.

8 Messages

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110 Points

This seems to be an Adobe source code issue. PSE6 works fine when using a trackpad with Yosemite--I confirmed this myself. PSE11 has 1/2 of the trackpad error. PSE12 has a full trackpad error. PSE13 supposedly eliminates the error.

Why do older versions, and evidently the latest version of PSE work fine, but not more recent version of PSE? This is why the issues seems to be Adobe's and not Apple's.

15.1K Messages

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195.8K Points

No, there is nothing here that indicates it would be an Adobe problem.
The problem is new in MacOS 10.10, which almost certainly means that something changed in the OS code to cause the problem. Photoshop doesn't know what kind of pointing device you are using - it just gets coordinates and click events from the OS. Only the OS differentiates between mice, trackpads, tablets, etc.

7 Messages

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270 Points

6 years ago

Rather than finger-pointing back and forth between Apple and Adobe, seems to me that both Adobe and Apple need to collaborate and find a solution. Adobe: you need to do your utmost. Your user community expects no less.

15.1K Messages

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195.8K Points

We'd like to - but Apple needs to get information from customers affected by the MacOS 10.10 bugs so they can figure out the cause. And we cannot debug MacOS 10.10, because we don't have Apple's source code. We can only help Apple debug it, once more is known about the nature of the OS bug.

5 Messages

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112 Points

This is fine, but you should be telling them that you're aware.

Also, this doesn't trigger a crash report as it hangs rather than crashes and it doesn't go into a "stopped responding state".

The Apple forums are well known as a place to get help from other users but not to report problems to Apple themselves, who do not monitor them (at least certainly not officially).

15.1K Messages

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195.8K Points

We are telling them, but we're still gathering information on a variety of problems introduced in MacOS 10.10 (in addition to trying to maintain our own software).

8 Messages

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150 Points

6 years ago

I downloaded Yosemite yesterday. I purchased Elements 12 3 or 4 months ago to do my wedding invitations. I went to change the size before printing my wedding invitations. The program closed and crashed. It said a message is being sent to apple and do I want to reopen. Is Adobe planning on fixing this problem? I spent 2.5 hours on tech support with Apple today and they said Adobe has to send me a fix or upgrade.

15.1K Messages

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195.8K Points

We don't know what your problem might be, since it is not really related to this topic. Please create a new topic, and post the detailed crash report.

And Apple will have to fix the bugs in MacOS 10.10, Adobe can't fix Apple's bugs.

8 Messages

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150 Points

I posted the problem in it's own topic as well:
Elements 12 Editor crashed after I installed Yosemite MacOS 10.10

15.1K Messages

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195.8K Points

Thank you.

7 Messages

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270 Points

6 years ago

I just plugged in a wireless mouse instead of using the MacBook Pro Trackpad. It works fine until everything gets sorted out.

Also, I realized that I like a good mouse - haven't used one in a while since I like the MacBook Trackpad.

777 Messages

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16.7K Points

Hi Steve,

I've sent you an email with some other instructions. Hopefully you can give those a try out and get back to me!

Thanks!

1 Message

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60 Points

6 years ago

I'm having the same problem with Elements 11 on Yosemite.

7 Messages

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160 Points

6 years ago

I can not drag and drop in Photoshop Elements 11 since I upgraded to Yosemite yesterday.

15.1K Messages

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195.8K Points

This is a great conversation that's separate from the main one, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Elements drag and drop fails on MacOS 10.10 Yosemite