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3 Messages

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110 Points

Thu, Feb 5, 2015 6:18 AM

Acknowledged

Elements: After updating to 13.1 it's only possible to scroll in one direction when you have a single image visible in Organizer

Installed latest update. Pictures will not scroll down on wheel of mouse when only one picture is in view. When 2 or more pictures in view can scroll up and down with wheel on mouse.

Responses

Champion

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1.3K Messages

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20.2K Points

6 years ago

To better describe the problem,
- After upgrading from Elements 13 to Elements 13.1
- In the Organizer with a single picture zoomed out
- you can use the scroll wheel to move the previous picture (scroll up)
- you can't move to the following one (scroll down)
- you still can use the down or page down keyboard keys.

That's new and easily reproducible.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Elements: After updating to 13.1 it's only possible to scroll in one direction wh....

After doubbel click on a albumpicture then the scroll function only possible in one direction.

6 Messages

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204 Points

6 years ago

This reply was created from a merged topic originally titled Mouse wheel problem in photoshop elements 13.1.

The problem occurs in the elements organizer after updating to 13.1.
When you are zoomed in to one photo, you cannot go to the next one using the mousewheel, nothing happens. scrolling up to the previous one is oke.

When zoomed out, scrolling up en down works oke.

Adobe Administrator

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14.8K Messages

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285.4K Points

6 years ago

I've asked the Elements team to look into this issue.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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112 Points

Is this problem confined to just a few customers or is it across the board?

I am dumfouded that Adobe has such a cavalier attitude about a bug fix causing a new and significant bug to appear.

I had to do an uninstall and reinstall to get back to a working product.

As previous user of PS 4, PS 9, PS 11 and now PS 13, I am very disappointed in Adobe.

4 Messages

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110 Points

Has this been addressed yet? I have exact issue on 2 PCs. I just recently installed on a new PC & also have on my old PC which I'm in the process of moving everything to the new PC. Both are Windows 8.1 with the Elements 13 upgrade. I find it maddening that I can't use mouse for scrolling down in the organizer. This is a huge bug IMO & needs addressed as such. Using arrow keys, selecting the scrollbar in the organizer, etc. are all unacceptable work-arounds. I am very disappointed in Adobe as well.

2 Messages

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70 Points

I have the same problem in Elements 13, not the upgrade.It's very annoying!What's the progress on fixing this bug?

1 Message

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64 Points

I agree Naseem! 

6 Messages

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112 Points

6 years ago

Can I go back to PSE 13.0?

Adobe Administrator

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14.8K Messages

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285.4K Points

Yes. You need to uninstall, and reinstall to get back to a base state.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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112 Points

If I reinstall, will I retain my tags and captions?

Champion

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1.3K Messages

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20.2K Points

No, reinstalling does not change your catalogs.
If you want more safety, just make a copy of your catalog(s) folders.
You find them via the menu Help/System Info.

6 Messages

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112 Points

Thanks, I did play it safe and copied the catalog but and the reinstall I am back where I was before the update.

Appreciate you help. Iwish Adobe was as helpful.

2 Messages

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80 Points

I have the same problem can not scroll in both directions. Called up Adobe about PSE 13 got no where. They tell me there is no telephone support. Left them my phone number waiting for a call back. The support really is awful. Thinking about going back to PSE10. Would like a refund on software(haha fat chance.)

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled Picture scrolling forward after update PSE 13.

AFTER UPDATE photoshop elements 13 last week: when I select a picture in organizer, I cann't scroll with mouse next picture (scroll forward). Scroll prev. picture is working (scroll backward) well.

10 Messages

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210 Points

6 years ago

I don't know if it's related to this issue, but I'm seeing another navigation problem in the 13.1 Organizer.

If I'm going through pictures in the single image mode using the arrow keys (which I have to do given that the scroll wheel isn't too happy right now) I find that I'm "losing" keystrokes if I perform an action such as tagging a picture or adding a note.

After, say, tagging an image, the next left or right arrow key press seems to be ignored so I have to press the key twice. It may sound minor but the effect is to make moving through the pictures a somewhat awkward and uncomfortable process.

Champion

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1.3K Messages

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20.2K Points

I have met a similar problem once with the right and left arrow keys not working, but I can't remember the exact conditions; I was working in an album.

9 Messages

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230 Points

I have the same problem. After naming a marked face the next down arrow is lost, but up arrow works. By clicking the mouse outside of the marked area, then down arrow works first time.

Champion

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1.3K Messages

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20.2K Points

6 years ago

Workaround when using only the mouse:
You can click on the left or right arrow signs in the middle of the third line on the top of the screen, around the image count.
I never noticed that before...

Another discovery:
If you do Alt scroll down once, you switch to two pictures side by side. Then you can scroll down normally.

9 Messages

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140 Points

6 years ago

Having the same problem after update to 13.1 to fix a different issue with printers Can we not have a program that works correctly

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Sroll Function Not Working as it Should when Photos are zoomed out to reveal only....

My Photoshop Elements was just upgrade to version 13.1 (20150130.m.66724) and when viewing photos the scrolling of photos does not work properly when photos are zoomed in only showing one photo. You can only scroll in one direction, up (newest to oldest photo). When you change the zoom to reveal more than one photo the scroll function works as it should both down and up. If you zoom back out to reveal only one photo you again can only scroll in one direction. This occurred after the update identified above.

5 Messages

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100 Points

6 years ago

Same issue, no scrolling down when in single picture view. After upgrading from 13 to 13.1

7 Messages

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120 Points

6 years ago

Is this linked to the similar problem where PSE organiser temporarily loses some of functions where keyboard short-cuts should work? (A fault that has been there for may iterations in the Windows product).

Basically PSE organiser won't accept star ratings, enter full screen mode (F11) etc from the keyboard BUT, it will edit captions and the like. Going into full screen mode using the menu command and coming out again re-establishes the keyboard function. It just happens randomly. I suspect that PSE has more than one focus window and it loses track of which one is the correct one.

The bug reported here is making classifying images at a decent rate of productivity impossible, I like to use the scroll wheel the toggle back and forth between images to choose the better one, check tags, all sorts of actions. You can't see the next tags at less than the single image view as they only show for the selected image, which doesn't change. Having to click the arrows at the top of the window is absurd.

5 Messages

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100 Points

6 years ago

agreed list001...funny things is, here's the "improvements" the upgrade supposedly addresses...
•User interface improvements
•Stability-related fixes
Maybe Adobe should release an "upgrade" that reverts to 13.0 to :
•User interface improvements
•Stability-related fixes

Champion

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1.3K Messages

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20.2K Points

6 years ago

I don't know if the following will help troubleshooting the problem, but here is what happens when you are in single image display and move the thumbnail size slider just a tiny amount left. The image is not noticeably reduced, but you can scroll continuously (not image by image) up or down. The information about the image (caption, rating...) is lost.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Trouble scrolling down with mousewheel when zoomed fully zoomed in PSE13 Organize....

When I'm in the PSE13 organizer with an image fully zoomed in, scrolling down on the mouse does not move me to the next image. Scrolling up to the previous image works just fine, but not scrolling down to next.

When I am zoomed out, scrolling images up and down works so it's not an issue with my mouse or driver.