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3 Messages

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110 Points

Thu, Feb 5, 2015 6:18 AM

Acknowledged

Elements: After updating to 13.1 it's only possible to scroll in one direction when you have a single image visible in Organizer

Installed latest update. Pictures will not scroll down on wheel of mouse when only one picture is in view. When 2 or more pictures in view can scroll up and down with wheel on mouse.

Responses

2 Messages

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70 Points

5 years ago

Premiere. It works with regular Elements, just not Premiere.

8 Messages

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180 Points

5 years ago

This reply was created from a merged topic originally titled Mouse wheel will only scroll up when full picture in Organizer (Elements 13).

Just moved from Elements 11 to 13. My mouse wheel works - no problem, but when in Elements (13) Organizer and the image is fully exposed (one big image) I cannot scroll down using the mouse-wheel. If I have two or more images exposed I can move pictures up and down, no problem. I re-installed and updated twice and the up and down feature works a couple of times and then it's back to only being able to scroll up. It's a very important feature for me to be able to go up and down - of course.

158 Messages

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2.2K Points

Hi Peter,

Did the update get applied successfully? Please ensure that you have downloaded updater from https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-13-1-hotfix.html based on whether your system is Win or Mac and in case of Win, whether 32-bit or 64-bit.

Can you please share screenshot of Help > System Info dialog from Elements Organizer? 

Thanks
Andaleeb