Elements: After updating to 13.1 it's only possible to scroll in one direction when you have a single image visible in Organizer

Dear Andaleeb:

Thank you for correcting a major software glitch in PSE 13. To continue working in PSE 13, I had de-installed PSE 13.1 and reinstalled PSE 13.0 using the original CDs. This solved the scrolling problem but every time I booted the software, I was asked to upgrade to 13.1.

Now that I have updated to 13.1.1, I am still being asked and one click in the wrong place will land me back in 13.1. Is there a way to get rid of the little blue bell on the top right of the screen and the constant push to update to the buggy 13.1?

Any help with this from you or anyone else will be greatly appreciated.

Naseem Reza

Hi Naseem,

Since the 13.1.1 update is installed manually, the updater continues to show blue bell icon in some cases. Please go ahead with clicking the Updater bell icon. It won't update anything now since you have already updated to 13.1.1 which contains the changes of 13.1 update. 

Regards
Andaleeb

<edited the previous reply>

This did not work for me. I get an error saying the update is not applicable to me. I spent an hour and a half chatting with support only to have him tell me that they are working on a fix to the original issue (the scroll wheel not scrolling down through the pictures).

Hi Amanda,

Can you please check Help > System Info in Elements Organizer and let me know the version number you see there? Also, are you seeing any error? If yes, please share a screenshot of the message that you see while trying to apply the update.

Thanks
Andaleeb

Here is a screenshot of the error message: http://i.imgur.com/coFXELW.png

Here is the other info:
Elements Organizer 13.0.0.0
Core Version: 13.1 (20150130.m.66724)
Language Version: 13.1 (20150130.m.66724)

Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 200.6MB
Catalog Cache Size: 2.1GB

System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture:
Built-in Memory: 23.9GB
Free Memory: 15.3GB

Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: Not installed
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed

CD and DVD drives:
D: (HL-DT-ST BD-RE BUS: 2 ID: 2 Firmware: WH14NS40)

Hi Dwayne,

Please see page (https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-13-1-hotfix.html) and download the hotfix file appropriate to your system configuration.

If on Windows, please check Control Panel > System Properties to know whether it is 32-bit or 64-bit OS.

Thanks
Andaleeb

Hi Beverly,

I'm unable to see Speed pull down menu in Organizer slideshow. Can you please share a screenshot?

Yes, that's the problem - it isn't there :) Here's a screenshot of what used to be there right before the 13.1 update, and then was gone right after.

https://www.flickr.com/photos/1327249...

(I can't get the screenshot to load, but here's the image at the link above. The Speed button is the bottom bar to the right of Preview)

Is there any confirmation of this or a workaround to get this feature back? Could you please update on whether this is a permanent intentional change or something that will be fixed?