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Adobe Photoshop Family

1 Message

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120 Points

Tue, Nov 8, 2011 2:38 AM

Elements 7 Editor has stopped working

Every time I try to open Adobe Photoshop Elements 7, specifically the editor portion, I get an error that reads: “Adobe Photoshop Elements (Editor) has stopped working, checking for solution”, then it says: “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”. It has been like this for a few months. The Create portion will open but not all features will work. I uninstalled and reinstalled and still have the same issue. When I go to the help menu and try to update I get a message that reads: “The update server is not responding, which means that it might be offline at the moment, or the internet or firewall settings may be incorrect, please try again later.” Please help.

Responses

2 Messages

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72 Points

9 years ago

i am looking for a solution to this problem. does anyone have one

Adobe Administrator

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14.7K Messages

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283.6K Points

What version of Elements are you using? Does this error happen during launch? or after you launch the application and start using it?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

is there a solution?

2 Messages

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72 Points

9 years ago

10 & 7. during launch

158 Messages

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2.2K Points

9 years ago

Hi,

Try resetting Editor preferences.
Launch Editor keeping Ctrl + Alt + Shift pressed. It will ask you to delete Settings file. Click Yes to it.

See if doing so launches the Editor next time.

Thanks
andaleeb

1 Message

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82 Points

Thank you it worked I just restarted my photoshop clicking those buttons and its fixed...your a genious

2 Messages

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72 Points

8 years ago

Having the same problem. I tried resetting the editor but it came back, there is gotta be a solution, i bought photoshop 10 and it does the same