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Adobe Photoshop Family

1 Message


70 Points

Fri, Mar 14, 2014 3:12 PM

Elements 7: can't use chat online help? Can't sign in?

How do I get full access to everything that my Photoshop Elements 7 program has to offer. I am just now beginning to use it but have owned it for 5 years. I can sign in to Adobe but cannot use chat online help. It tells me I don't "qualify for this service". I would like to use all the artwork but cannot sign in from the program. It keeps telling me it is not available. It seems it is an American vs Canadian issue. The program is registered and purchased in Canada but I keep getting no access. Can anyone help?


Adobe Administrator


778 Messages


16.7K Points

7 years ago

Hi Mildred,

The sign in feature of Photoshop Elements 7, 8, 9 and 10 has been turned off along with's sharing and storage services, so you can skip it at this point and go straight to the organizer or the Editor.

More info here: