Elements 2018: I have down loaded it twice now each time the Organizer fail to work

Hi Peter, sorry you're having trouble. Do you get a specific error from the Organizer when you launch it? Is this Mac or Windows? Where are you downloading from?

windows 10 whilst it is loading ,it starts on the plugins then stops ,the message I get is {windows has found a problem and will stop and turn off the program} my son inlaw  going through the files says it is missing a driver