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Adobe Photoshop Family

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1.3K Messages

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20.2K Points

Sat, Sep 29, 2018 9:35 AM

Elements 2018 background task prevent it to reopen after closing.

This is best described in the following discussions:
https://forums.adobe.com/thread/2539052
and
http://photoshopelementsandmore.com/thread/5130/upgrades-pe
The issue seems different from the one in this old thread:
https://feedback.photoshop.com/photoshop_family/topics/use_of_photoshop_elements_12_problematic

Users with that issue have to kill the process before reopening.



Responses

2 Messages

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90 Points

2 years ago

I eventually managed to find my way on the Adobe website to the Contacts page and spent over 3 hours in a remote session with a technical chap - who eventually resolved the problem (had to do with the Adobe Updater (I think). Anyway, all is now well.