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2 Messages

 • 

80 Points

Sun, Oct 7, 2018 1:43 AM

Elements 19: Upgrade install with error "Installation Failed, Restart Computer" (Win 10)

Bought Elements 19 yesterday as upgrade for earlier version. When I try to install get message that Installation Failed Restart Computer. Have done this several times. Does not install. Windows 10

Responses

901 Messages

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11.1K Points

2 years ago

Check the serial number to make sure you types it correct.  An 8-number can appear like a B-boy.   Check it to make sure.   

2 Messages

 • 

80 Points

2 years ago

Hi Steve, I wish it was as easy as that. No, the problem is actually the installation itself. I do not type in any letters or numbers...just click on the button for down-loading.  Cheers David

901 Messages

 • 

11.1K Points

2 years ago

When you downloaded the program it gave you a serial number (product key) to enter into the program at installation.  Also when it installs it registers the product with Adobe online.  You might want to check the online registry that (below).  You only need to go to this site, use your name and password you used here, and find your product information.    

https://accounts.adobe.com

click on Manage account

click on (the first) Products

Click on "view your products" lists your software with license keys

Also you can find your product to download the product again but use your product key to 

install it.  So you see, you can always download the product.  You actually buy the key.  

Otherwise you might want to explain how installing the product without a serial number is possible or how are you installing it, specifically each step.  Maybe there's something new I don't know. 
If you cannot install the product, then I cannot help you further, I'm sorry.