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Adobe Photoshop Family

10 Messages

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310 Points

Wed, Oct 5, 2016 5:52 PM

Elements 15: Problem with dropdown menus in Organizer

When Adobe Photoshop Elements 15 is in "organizer mode" my mouse pointer is not visible an i cannot interact with menus in the menu bar because menus don't scroll down.

Responses

24 Messages

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406 Points

4 years ago

It is now several months since I bought the program and had to get a refund. They are still selling the product even though they haven't fixed the problem. Can someone at Adobe please give us an update as to what is happening. Is there any hope or are they just cashing in on what they can get from their defective product?

27 Messages

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538 Points

4 years ago

I can live with the work-around to slightly minimize the window to get Elements 15 menus to work while Adobe works on a fix.  What I can't live with is the poor performance.  It now takes me a minute to tag a person in photos.  Adobe - better fix things quick otherwise you risk losing a bunch of customers.

1 Message

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60 Points

4 years ago

I disabled my ATI Radeon driver and the drop down menus started to work.  Once organizer was open I could then re-enable my display driveres and the drop downs continued to work untill I closed the program.  Every time I go to open the organizer I have to disable the display drivers open organizer and them re-enable the drivers and it seems to work.  A better work around then just leaving the drivers disabled.

24 Messages

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406 Points

4 years ago

My question is; Why haven't they built the workaround into the program yet? This was not a problem with the earlier versions so what the hell is going on?

7 Messages

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172 Points

I would have thought that a fix would have been found by now. Maybe we have to wait for Elements 16 and hope that this release works.

24 Messages

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406 Points

4 years ago

It is now almost three months since I bought Elements 15 and reported the problem. Today, I decided to download it again and try it again. Guess what? They haven't fixed the problem and yet they continue to sell the faulty program. Why do they not update us with what is happening?

10 Messages

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296 Points

Sorry to hear this, but not surprised, Adobe don't seem to care that their customers who purchased Photoshop Elements 15 in good faith are feeing frustrated and ripped off.

27 Messages

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538 Points

Agreed.  The performance of 15 is what is really driving me crazy.  I can't figure out how to get a hold of Adobe.  And I can't get v14 to work either.  I am ready to try a different product.  I welcome any suggestions.

7 Messages

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122 Points

Keep PSE for the editor which is stable and good. I have found ACDSee works well along side Elements as an organizer (and the Pro version is good for non-destructive batch processing/developing of raw files allowing different presets to be saved).

24 Messages

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406 Points

No problem, if I only have to pay half the price..

7 Messages

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122 Points

Seems they have 40% off right now http://www.adobe.com/uk/products/special-offers.html :D

7 Messages

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172 Points

It would be nice if Adobe could at least acknowledge our comments and advise of an update. Maybe everyone in Australia should contact Consumer Affairs and advise that Adobe is selling a faulty product. Everyone has been very patient in waiting for a fix maybe it is time for us to let the world know that Elements 15 is faulty and not to purchase it.

10 Messages

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310 Points

I think the problem had been solved with the latest update 
Elements Organizer 15.0.0.0
Version principale : 15.0 (20160905.m.97630)
Version de langue : 15.0 (20160905.m.97630)
Thank you Adobe

24 Messages

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406 Points

Where do you get the update? The only update showing is for RAW

10 Messages

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310 Points

Self update...

24 Messages

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406 Points

Doesn't work. Why don't Adobe tell us what to do?

10 Messages

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310 Points

Surprising...I launched Elements 15 today and it immediately told me there was an update...

67 Messages

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1.1K Points

If you want to check for updates, use the Help menu>Updates...

24 Messages

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406 Points

Kathy, where do you think I found the update for RAW?

67 Messages

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1.1K Points

Someone else might not know about Help>Updates.  That's why I shared. 
Philippe saw update info upon launching.
Also, some visitors here may not know about Edit>Preferences>Application Updates>Update Options.

27 Messages

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538 Points

4 years ago

Is anyone experiencing performance problems with PSE15?  The software was close to inoperable on my machine.  Tagging people took over a minute per person per picture.  Reverted back to PSE14 and everything is working much better.

1 Message

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62 Points

Very Very disappointed with this software, have been using adobe for years and never had these issues

5 Messages

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164 Points

4 years ago

I'm experiencing the same Organizer 15 disappearing cursor problem.  The big problem is that I teach classes on Photoshop Elements and Lightroom as well as Photography and Windows 10.  I am an experienced user, none of the workarounds work.  How am I expected to recommend and teach PSE 15 if I, of all people, can't get it to work!  Image standing in front of a class demonstrating Organizer 15 without a cursor.  Ridiculous!  Come on Adobe you can do better.

10 Messages

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296 Points

I appreciate teachers, as we all should and understand your frustration. What I don't appreciate is Adobe ingnoriing all these complaints. Nothing has been done for customers who purchased a product in good faith that is not working properly.