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Adobe Photoshop Family

10 Messages

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310 Points

Wed, Oct 5, 2016 5:52 PM

Elements 15: Problem with dropdown menus in Organizer

When Adobe Photoshop Elements 15 is in "organizer mode" my mouse pointer is not visible an i cannot interact with menus in the menu bar because menus don't scroll down.

Responses

24 Messages

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406 Points

4 years ago

This is ridiculous. How can they release a program that hasn't been extensively tested? They sound more like Microsoft.

1 Message

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62 Points

4 years ago

I've had similar problems. Photoshop works fine but Organiser refuses to respond to anything.
I gleaned two work-a-rounds from this thread which seem to help. Neither are ideal but are better than nothing.
The first was to disable the graphics card. Hardly satisfactory as then the rest of my PC is shackled.
The second was to turn off the Auto Hide Taskbar function.  A minor inconvenience but still irritating.
It seems you can choose one or other & you don't have to both.

10 Messages

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310 Points

Hi Tom,
Thanks for the trick "Turn off Auto Hide Taskbar function".
As you say still irritating BUT it works !!!

24 Messages

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406 Points

4 years ago

I received a refund today but it was more than R70.00 less than I paid. For a long term faithful customer I feel seriously unhappy. They sold me a dud product and refunded less than I paid. What a ripoff. How the mighty have fallen!!

72 Messages

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1.2K Points

4 years ago

Hi All,

Apologies for the inconvenience you are facing. We are extremely sorry for this and would like to investigate this issue further.
For those who are not seeing mouse cursor while working with menus, it would be very helpful if you can provide following details:
1. Display Adapter
2. If you are using an external mouse, then details of the same.
3. Video Card Driver installed on your machine
4. OpenGL version running on your machine.
You can check this link to get the required details.
Also, please try updating these drivers from the manufacturer's site and see if it helps.

With all these details, we would try to reproduce this issue locally and get back to you with the solution.

Thanks,
Anwesha

24 Messages

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406 Points

4 years ago

I notice that you are still selling Elements 15. Surely, the ethical thing to do would be to suspend sales of the product until you've fixed the problems. Are you doing a Microsoft and selling your product early and using your customers to do your testing instead of doing it yourselves? This is shocking..

10 Messages

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310 Points

4 years ago

Hi Anwesha,
Here are my datas. Many thanks in advance for your job !!
https://www.dropbox.com/s/3xfu6phki12tove/mon%20ordi%20hw%20info.LOG?dl=0

24 Messages

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406 Points

4 years ago

Can someone please update me on how far you are in resolving this problem. Even if you created an update, I wouldn't be able to access it if the help button doesn't open when you click on it.

7 Messages

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168 Points

The best thing to do at the moment to un - auto hide the task bar then the menu buttons work.

24 Messages

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406 Points

I tried that again this morning and it doesn't work.

10 Messages

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296 Points

4 years ago

My new Adobe PSE15 has this fault. In Organizer I cannot interact with menus in the menu bar because menus don't scroll down. Also, the right-click mouse button does not produce a response, I cannot delete items from catalogues etc. The organizer is just not usable

I contacted Adobe and was told to disable my graphics card, this did solve the problem but mucked up everything else on my PC! So the problem really is PSE 15's to sort out. I see many users have this problem, please can you tell me when it will be fixed? This is holding up my work and we have all purchased a product that is not fit for purpose.

72 Messages

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1.2K Points

Sorry for the inconvenience Robert.
You need not disable your graphics card, instead try out the resolution mentioned in the article:
https://helpx.adobe.com/elements-organizer/kb/mouse-cursor-not-visible-or-menus-not-opening.html
Let us know if it works.

Thanks,
Anwesha

3 Messages

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80 Points

Yes, no need to disable the graphics card. Just turn off the auto hide functionality in Windows.

7 Messages

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168 Points

There should be no need to do either, there is something wrong with the product..

7 Messages

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168 Points

4 years ago

Because they Are so slow in resolving ! I have had full refund from Amazon and will use another product

24 Messages

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406 Points

I got a refund directly from Adobe for the same reason and they gave me back less than I paid. Really great way to treat a long term and regular customer.. Time to look elsewhere.

10 Messages

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296 Points

4 years ago

Anwesha, thanks for your reply. Turning off the auto-hide taskbar does work. But I purchased PSE15 in good faith to work with windows 10. I should not have to change my Windows preferences (I like the taskbar to auto-hide) to fix a fault with the PSE15 program. 

Champion

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1.3K Messages

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20.2K Points

4 years ago

Robert,
You don't need to turn off the auto-hide taskbar if you like it.
Let's say you open with auto-hide taskbar on and 'maximized' window. The menus are not available.
You go to non maximized mode, and drag the bottom right corner very slightly (the difference with maximized should not be significant). That setting is sticky. You can forget about the bug.

By the way, rather than paying for an Elements version before testing, it's smarter to use the trial version first. You don't have to bother with a refund if you are not happy.

10 Messages

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296 Points

Michael, thank you for this it worked. I've been using PSE for years without problems so thought I was safe to purchase, don't worry I won't be doing it again!

24 Messages

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406 Points

Ditto

24 Messages

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406 Points

4 years ago

Has there been a resolution found for this problem yet? I have used Elements for over ten years and I have never had to get rid of auto hide toolbar. What gives? Why is Adobe going backwards?

27 Messages

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538 Points

4 years ago

Has the problem with the drop-down menus in Organizer not working due to the taskbar auto-hide on been fixed and is there a download available?

4 Messages

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100 Points

4 years ago

I have the all the same problems as been reported by other people. I have had three Chat sessions, two of which tech support took over my computer for a total of nine hours. In the end they said "You have a problem we cannot fix and will get back to you". That was a week ago. I bought the electronic version so I have nothing to return. If this trouble has existed for months, why is Adobe still selling a defective product? I have over 15,000 photos that Elements 15 converted to that format and are now worthless to me. Can I say that I am more then a little upset with Adobe?

7 Messages

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168 Points

4 years ago

Affinity Photo  looks to be a good product, now for windows :-)

27 Messages

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538 Points

Does it also provide the capability to organize and tag photos?  And can you import the Adobe catalog?