Wed, Oct 5, 2016 5:52 PM
3 years ago
4 years ago
My new Adobe PSE15 has this fault. In Organizer I
cannot interact with menus in the menu bar because menus don't scroll down.
Also, the right-click mouse button does not produce a response, I cannot delete
items from catalogues etc. The organizer is
just not usable
I contacted Adobe and was told to disable my graphics card, this did solve the problem but mucked up everything else on my PC! So the problem really is PSE 15's to sort out. I see many users have this problem, please can you tell
me when it will be fixed? This is holding up my work and we have all purchased a product that is not fit for purpose.
I have the all the same problems as been reported by other people. I have had three Chat sessions, two of which tech support took over my computer for a total of nine hours. In the end they said "You have a problem we cannot fix and will get back to you". That was a week ago. I bought the electronic version so I have nothing to return. If this trouble has existed for months, why is Adobe still selling a defective product? I have over 15,000 photos that Elements 15 converted to that format and are now worthless to me. Can I say that I am more then a little upset with Adobe?
How can we improve?
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