Elements 15: Problem with dropdown menus in Organizer

Please try to set the display to a lower resolution and check if the mouse pointer and display menus show in Organizer 15.

Hi All,

To consolidate, there are two different issues being talked about in this thread:

• Menu dropdown, right clicks not working with Auto Hide taskbar on :  We have been working on this issue and are able to reproduce this locally on some of the windows machines, while it works fine for most of them. While we are working towards providing a solution for this issue, we would request you to please try out following workarounds for the time being.  Turn OFF auto-hide taskbar   OR   Launch EO in un-maximize mode.

• Mouse Cursor not invisible while working with menus : Our team is working towards getting a reproducible scenario for this issue, though are not able to see this issue on any of the machines as of now, so require your help for the same. Considering the wide variety of system configurations where this application gets installed, we are looking for the graphic card and Open GL details in the machines where this issue is coming, as we think that this issue is related to graphic card configuration of the system. Requesting you all who are facing mouse invisibility issue, to please provide the necessary details. Meanwhile, we are also reaching out to users on one-by one basis to get this issue resolved as soon as possible.                

We are sorry for the inconvenience caused and are trying to get these issues resolved soon.

Thanks,
Anwesha
                        

What OS/version are you running on?

If you are using Windows: until you figure it out, try menu shortcuts.  Tap the Alt key and look at the menus.  Shortcuts will be underlined.  Once in a menu, some commands will have underlined shortcuts and others won't.  Use your arrow keys to navigate as needed. 

I'm running Win 10 X64

I tried using Alt+shortcuts BUT menu do not scroll down...An idea ?

I bought the program yesterday and had exactly the same problem. The drop down menus do not work in Organiser. They do work in Editor though.  I even reinstalled Windows 10 64 bit from scratch and tried again. Same problem..  That is no good to me so I organised a refund and I will wait for version 16.

This reply was created from a merged topic originally titled Elements 15: Problem with dropdown menus in Organizer.

I bought Photoshop Elements 15 yesterday and found that the drop down menus do not work in Organiser. They do work in Editor though.  I even reinstalled Windows 10 64 bit from scratch and tried again. Same problem..  That is no good to me so I organised a refund and I will wait for version 16.

I also downloaded Elements 15 and yes the same thing. No cursor and drop down windows not working

It seems like Adobe is doing a Microsoft and releasing programs that still aren't ready and are full of bugs.

It can't be that because the dropdown menus work fine in Editor but not in Organiser. Also, all the previous versions have worked fine at the normal resolution so why would the latest one go backwards? Anyway, it's too late because I gave the program back and got a refund.

Yeah !! I'm still interested in your work to solve this issue ! Many thanks in advance.

I have the same problem, except my cursor is quite visible. For me, it's just that the dropdown menus don't pull down and they don't respond to keyboard shortcuts. Menus work fine in the editor--just not in the organizer. Windows 10x64 with the latest anniversary update.

I have the missing menu problem (and a work around below) on Windows 10 x64 with Intel HD graphics 4200 series, driver version 4444 and 4501 (the current graphics driver from Intel). I also have the missing cursor with driver 4501 (I didn't notice if it was missing in the earlier driver).

The menus seem to be missing when I have auto-hide task bar and the organizer is full screen. To get the menus back, either unmaximize Organizer, or turn off the task bar auto-hide. Also the Organizer seems to ignore Tablet Mode in Windows 10 (I'd expect it to at least maximize itself in tablet mode). So, my work around is to only auto-hide my task bar in Tablet Mode, and only run Organizer in Desktop Mode.

I didn't have any of these problems in the version 14.1 Organizer.

The menu is not working on my computer. The import, create and share buttons are not working either. I am waiting for Adobe to fix this problem fast.