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angus_drummond's profile

1 Message

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70 Points

Thu, Dec 15, 2016 6:21 PM

Elements 15: If Taskbar in Autohide when opening Organiser it crashes (Windows 10)

Solution - Disable Taskbar Autohide.

Responses

158 Messages

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2.2K Points

4 years ago

Hi Angus,

While there is a known issue with menus when Win 10 Taskbar Autohide is on, we've not seen any crashes. 
Can you please download the registry file https://www.dropbox.com/s/jyw5u0gy6ku3ugg/werwindows7.reg?dl=0 and run it in admin mode. Once run, please launch Organizer. If it crashes, a .dmp would get generated in C:/Dumpstore folder. Please upload that to a dropbox folder for us to investigate the issue.

Looking forward to your reply.

Thanks
Andaleeb