laura_1nt0hqf3bqoaa's profile

10 Messages

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220 Points

Tue, May 8, 2018 12:15 AM

Elements 15: Floating all windows not working

After the recent Windows 10 update, Float in all windows doesn't work properly.  I have all the correct option selected. 

Each time I open a file, this is what happens.
I have to select 'all floating' in the Layout, and in 'Window>images>Float in all windows, and I have to do that for each image I open. 

I've uninstalled, reinstalled, clear all temp/cache/cookies, new laptop.  This just started with the Windows update which was about a week ago.

I've set, and reset the preferences, countless times.  Nothing works.

Any help would be appreciated.

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

936 Messages

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11.5K Points

3 y ago

Laura,   

In Preferences>General:  
Could you uncheck "allow floating documents in expert mode"?  
And uncheck "enable floating document window docking"?
Tell me what happens after you uncheck that, close the program and reopen it.  

Also, in the editing arena, on the far right is a down-arrow at the end of the edit area, which will show you a menu of items, and one of them will be "reset all".  Do that to see if this changes in the first place.   

On mine, everything to uncheck is unchecked and it doesn't float a window to the top-left, it places a window in edit mode where it belongs.   Let's amuse ourselves with these suggestions.  Okay?  

Steve Lehman   

936 Messages

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11.5K Points

3 y ago

Laura, 

Also, in the future, in the Preferences>General:  There might be a check-mark for "use shift key for tool-switch" which some pros use.  You don't have to, but it's a nice system to have sometimes.   And you may not need to close and reopen the program, if the "reset" button is clicked to reset your preferences, but a relaunch is sometimes better as the program gets that hint a little better sometimes.   

Don't select the "reset preferences on next launch" and don't reset the "reset all warning dialogs", and don't reset the "reset auto smart-tone learning".   

Like Jeffrey said, my first thought was the scroll wheel, because in Preferences>General, your "zoom with scroll wheel" is check-marked.  You might uncheck that one to see if that corrects the problem.   In fact, that would be my first thought to do that  first. Let us know how it turns out.   

SL   

936 Messages

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11.5K Points

3 y ago

Laura said:  windows won't float unless I use 'layout, and or 'windows>Images>Float in all windows.

Did this fix the problem?   

936 Messages

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11.5K Points

3 y ago

Okay, then it could be an update from Windows 10 (Elements 10 is no longer sending updates) so to reset Windows 10 (and all else) do this:   

Go to Settings> Apps> Apps & Features> then highlight your program in the right column to see if it has a blue-text-link.  If it does, click on that, then on its next page, on the left, will be a reset button.  This is for Windows 10 to reset after an update. 

If there is not a link there, then you will need to do a SFC-reset instead.  For that, you need to go to your Microsoft icon (furthest left task bar) to open your program list.   Look for Windows Power Shell and by clicking on it, it opens a DOS window.  At its blinking cursor, type "scannow" without the quotes and press enter and let it work.  It won't tell you anything but IF there is something wrong that the update made, it will reset windows.  If not, nothing else happens.  After the SFC-reset, reboot Windows 10 and when it has fully booted, start the program again.   

For Windows 10, that's all we have aside from using the old restore feature to setup a previous date before the update but it is limited in dates, and the update can come again even if you avoid it.   

Reinstalling the program will be the last suggestion, instead of the restore feature.  It would happen anyway if the restore trick doesn't work.   

Let me know how about it all.   
Steve Lehman, mcse

936 Messages

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11.5K Points

3 y ago

I apologize for mentioning 10, someone else had that.  Before you run your restore, the dates may be limited.  Before doing that, I would reinstall the program.   You will need your software key.  If you have it, upon registering the product it'll be on Adobe's site.  I can give the instructions how to get that.   

936 Messages

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11.5K Points

3 y ago

You're not the only person to have a problem after an update.   

936 Messages

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11.5K Points

3 y ago

Question:   Do you have other versions of Photoshop or Elements?  They tend to mimic each other, so check their pref's.   

If this happens often something else might be is going on.   To find that, the procedure is to eliminate all new add-on's or events one at a time until the problem clears.   If not, go the other way, add them one at a time until the problem shows more prominent.   I don't make it up, I only dig into my bag of technical rules.   

As for Windows 10 updates, all Windows updated before, but most of us cut off updates in earlier versions.   Windows 10 is pushy because hackers are keeping current and there are holes the hackers find which keeps us on our toes.  There is a annual-summer hackers convention in San Diego which reports vulnerabilities in Windows.  So in retrospect, it's the hackers who are helping to patch Windows.   Most self-taught, have learned more things than software engineers.   

3 Messages

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80 Points

3 y ago

I have the exact same problem that occured after the last Windows 10 update done yesterday. Elements not working as it should now. Images open extremely small,in expert mode if floating.

704 Messages

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9.4K Points

3 y ago

This also affects photoshop elements 2018.

https://forums.adobe.com/thread/2490177

1 Message

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62 Points

3 y ago

Am having the exact same problem since the Windows 10 update ran on my PC earlier this afternoon.  I hope either Adobe (or MS) is working on resolution.

Champion

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1.3K Messages

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20.2K Points

3 y ago

A workaround has been found for a similar problem after update to the last Windows 10 version:
https://forums.adobe.com/thread/2438159
Other users with the last OS version don't have the problem, so it would be useful to check if disabling the taskbar 'auto-hide' feature works in this case. That had solved other issues in versions before 2018.

936 Messages

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11.5K Points

3 y ago

Michel,

Question:  I didn't have this problem with version 14.   Am skeptical if it might happen with 15 or 16.  Has this same thing happened with version 16?   I like your link to a fix.   

Steve L.   

Champion

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1.3K Messages

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20.2K Points

3 y ago

I just finished the update to Windows 10 (1803).

I have the same problem with floating windows and poststamp sized initial window size:

- On PSE2018, PSE15

but not with:

- PSE14, PSE12, PSE10...

 

Disabling the 'auto-hide' feature of the task bar does not help.


By the way, that update was a disaster to begin with.

- About one hour (ok)
- Then a blue dialog to gather my choices about privacy protection.
- Impossible to enter my password for Windows (not a 'wrong password' message, but something about the process not working).
- Twice used the 'change password' feature - successfully without any positive result on opening Wondows.
- checking the BIOS options did not help.
- Trying an hour later did not help...
- A little later, I don't know why, my new password was accepted at last!

I was ready to restore my C: drive from my Acronis backup of yesterday evening.

Champion

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1.3K Messages

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20.2K Points

3 y ago

(The blue dialog was Microsoft answer to comply with the new regulations about privacy for European citizens; that meant a delay for the change of servers to take place.)

Back to the poststamp size window in 'floating windows' option:
A workaround has been posted in the Elements forum:
https://forums.adobe.com/thread/2490220