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10 Messages

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220 Points

Tue, May 8, 2018 12:15 AM

Elements 15: Floating all windows not working

After the recent Windows 10 update, Float in all windows doesn't work properly.  I have all the correct option selected. 

Each time I open a file, this is what happens.
I have to select 'all floating' in the Layout, and in 'Window>images>Float in all windows, and I have to do that for each image I open. 

I've uninstalled, reinstalled, clear all temp/cache/cookies, new laptop.  This just started with the Windows update which was about a week ago.

I've set, and reset the preferences, countless times.  Nothing works.

Any help would be appreciated.

Responses

Adobe Administrator

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15.1K Messages

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288.4K Points

2 years ago

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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220 Points

Yes, it is. Thank you, Jeffrey.

901 Messages

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11.1K Points

2 years ago

Laura,   

In Preferences>General:  
Could you uncheck "allow floating documents in expert mode"?  
And uncheck "enable floating document window docking"?
Tell me what happens after you uncheck that, close the program and reopen it.  

Also, in the editing arena, on the far right is a down-arrow at the end of the edit area, which will show you a menu of items, and one of them will be "reset all".  Do that to see if this changes in the first place.   

On mine, everything to uncheck is unchecked and it doesn't float a window to the top-left, it places a window in edit mode where it belongs.   Let's amuse ourselves with these suggestions.  Okay?  

Steve Lehman   

10 Messages

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220 Points

Steve-
Unchecking 'allow floating documents in expert mode'  and unchecking  'enable floating document window' then closing and reopen does put images in the 'edit mode' ( what I call workspace) but they are tabbed, which I don't want.  Reset All (tools) or Reset Tools does nothing, as far as I can tell. I have also 'enable floating documents in expert mode checked, and unchecked 'enable floating document window', and then reversed them, with the same result - windows won't float unless I use 'layout, and or 'windows>Images>Float in all windows.

901 Messages

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11.1K Points

2 years ago

Laura, 

Also, in the future, in the Preferences>General:  There might be a check-mark for "use shift key for tool-switch" which some pros use.  You don't have to, but it's a nice system to have sometimes.   And you may not need to close and reopen the program, if the "reset" button is clicked to reset your preferences, but a relaunch is sometimes better as the program gets that hint a little better sometimes.   

Don't select the "reset preferences on next launch" and don't reset the "reset all warning dialogs", and don't reset the "reset auto smart-tone learning".   

Like Jeffrey said, my first thought was the scroll wheel, because in Preferences>General, your "zoom with scroll wheel" is check-marked.  You might uncheck that one to see if that corrects the problem.   In fact, that would be my first thought to do that  first. Let us know how it turns out.   

SL   

10 Messages

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220 Points

I don't see a reply of Jefferys that mentions the scroll wheel, but it has no effect, other than it won't scroll.  I Had reset preferences, many restarts ago, but have not reset all warnings,or smart-tone learning.. Thank you for all your suggestions.

901 Messages

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11.1K Points

2 years ago

Laura said:  windows won't float unless I use 'layout, and or 'windows>Images>Float in all windows.

Did this fix the problem?   

10 Messages

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220 Points

Well,   I've had it set that way for years.  But, now, even if I select them , it reverts back to tabs after I close Elements, and I have to re-select both layers and windows. In Edit> preferences>general I've always had 'allow floating documents in and floating in both Layer & WIndow enabled.  And until what I assume was the recent Windows 10 update, that was my 'default' workspace.  Images floated.  It must be the update.  Thank you!

901 Messages

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11.1K Points

2 years ago

Okay, then it could be an update from Windows 10 (Elements 10 is no longer sending updates) so to reset Windows 10 (and all else) do this:   

Go to Settings> Apps> Apps & Features> then highlight your program in the right column to see if it has a blue-text-link.  If it does, click on that, then on its next page, on the left, will be a reset button.  This is for Windows 10 to reset after an update. 

If there is not a link there, then you will need to do a SFC-reset instead.  For that, you need to go to your Microsoft icon (furthest left task bar) to open your program list.   Look for Windows Power Shell and by clicking on it, it opens a DOS window.  At its blinking cursor, type "scannow" without the quotes and press enter and let it work.  It won't tell you anything but IF there is something wrong that the update made, it will reset windows.  If not, nothing else happens.  After the SFC-reset, reboot Windows 10 and when it has fully booted, start the program again.   

For Windows 10, that's all we have aside from using the old restore feature to setup a previous date before the update but it is limited in dates, and the update can come again even if you avoid it.   

Reinstalling the program will be the last suggestion, instead of the restore feature.  It would happen anyway if the restore trick doesn't work.   

Let me know how about it all.   
Steve Lehman, mcse

10 Messages

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220 Points

I have Elements 15, not 10, but I imagine the support is fading regardless.  I ran the WPS Admin SFC Scannow, ( scannow needs a qualifier added to the command which is why I ran it as SFC Scannow. I might try the system restore, but at this point, I guess I'll concede that Windows won this round.  Thanks for your help, Steve.  Much appreciated.

1 Message

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60 Points

Steve your direction is FLAWED.... user needs to type "sfc /scannow" for it to work.  Come on now!

901 Messages

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11.1K Points

2 years ago

I apologize for mentioning 10, someone else had that.  Before you run your restore, the dates may be limited.  Before doing that, I would reinstall the program.   You will need your software key.  If you have it, upon registering the product it'll be on Adobe's site.  I can give the instructions how to get that.   

10 Messages

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220 Points

No worries. I have reinstalled / reinstalled, (mentioned in my original post), but I might do it again. I can get used to tabbed files, but I is a little annoying that Microsoft does that. It's not like Adobe products are some off the wall software that is bound to have compatibility issues.

Anyway, I'll try a few more thing and will post my results.

901 Messages

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11.1K Points

2 years ago

You're not the only person to have a problem after an update.   

901 Messages

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11.1K Points

2 years ago

Question:   Do you have other versions of Photoshop or Elements?  They tend to mimic each other, so check their pref's.   

If this happens often something else might be is going on.   To find that, the procedure is to eliminate all new add-on's or events one at a time until the problem clears.   If not, go the other way, add them one at a time until the problem shows more prominent.   I don't make it up, I only dig into my bag of technical rules.   

As for Windows 10 updates, all Windows updated before, but most of us cut off updates in earlier versions.   Windows 10 is pushy because hackers are keeping current and there are holes the hackers find which keeps us on our toes.  There is a annual-summer hackers convention in San Diego which reports vulnerabilities in Windows.  So in retrospect, it's the hackers who are helping to patch Windows.   Most self-taught, have learned more things than software engineers.   

10 Messages

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220 Points

No, I uninstalled my previous versions before I got the new laptop, so there are no traces of them in my system. I uninstalled it and found a new editing program. Maybe I'll reinstall after the next update to see if it fixes the issue. I like things to work they way they are intended, and not have to work around issues after paying for  the product.   Thanks for all your suggestions, though.

3 Messages

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80 Points

2 years ago

I have the exact same problem that occured after the last Windows 10 update done yesterday. Elements not working as it should now. Images open extremely small,in expert mode if floating.

2 Messages

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72 Points

I have the same problem. I tried the fixes Steve suggested including uninstall/reinstall and still having the same issues. Hope this can be resolved somehow.

703 Messages

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9.4K Points

2 years ago

This also affects photoshop elements 2018.

https://forums.adobe.com/thread/2490177

1 Message

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62 Points

2 years ago

Am having the exact same problem since the Windows 10 update ran on my PC earlier this afternoon.  I hope either Adobe (or MS) is working on resolution.

Champion

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1.3K Messages

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20.2K Points

2 years ago

A workaround has been found for a similar problem after update to the last Windows 10 version:
https://forums.adobe.com/thread/2438159
Other users with the last OS version don't have the problem, so it would be useful to check if disabling the taskbar 'auto-hide' feature works in this case. That had solved other issues in versions before 2018.

2 Messages

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72 Points

I tried the fix with the Registry fix and still doesn't work. Looks like that was for Organizer and not Photoshop. I didn't find a similar path for Photoshop. Any other ideas?

901 Messages

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11.1K Points

2 years ago

Michel,

Question:  I didn't have this problem with version 14.   Am skeptical if it might happen with 15 or 16.  Has this same thing happened with version 16?   I like your link to a fix.   

Steve L.   

901 Messages

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11.1K Points

Now I see JEA's reply about 2018, gotchya JEA.   

Champion

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1.3K Messages

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20.2K Points

2 years ago

I just finished the update to Windows 10 (1803).

I have the same problem with floating windows and poststamp sized initial window size:

- On PSE2018, PSE15

but not with:

- PSE14, PSE12, PSE10...

 

Disabling the 'auto-hide' feature of the task bar does not help.


By the way, that update was a disaster to begin with.

- About one hour (ok)
- Then a blue dialog to gather my choices about privacy protection.
- Impossible to enter my password for Windows (not a 'wrong password' message, but something about the process not working).
- Twice used the 'change password' feature - successfully without any positive result on opening Wondows.
- checking the BIOS options did not help.
- Trying an hour later did not help...
- A little later, I don't know why, my new password was accepted at last!

I was ready to restore my C: drive from my Acronis backup of yesterday evening.

Champion

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1.3K Messages

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20.2K Points

2 years ago

(The blue dialog was Microsoft answer to comply with the new regulations about privacy for European citizens; that meant a delay for the change of servers to take place.)

Back to the poststamp size window in 'floating windows' option:
A workaround has been posted in the Elements forum:
https://forums.adobe.com/thread/2490220

10 Messages

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220 Points

As I mentioned in one of my previous replies, that is a workaround, but it is happens with each image I open per session, which has quickly become a nuisance. Until it's resolved, I'm using a different editing program, which, as it turns out, I like better than Elements.

Champion

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1.3K Messages

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20.2K Points

To be clear, most of the Elements users don't use floating windows.
You can disable that option, it's a choice of user interface and you don't lose any functionality by disabling it.I prefer to keep it and the workaround is good for me. I always open my files from the organizer. I often need to open several files at the same time, so they will appear immediately stacked in the top left  small window. Then menu Window/images/float in windows. No need to repeat the process for each image, all files are in their floating window. For instance, I process a dozen files in ACR and click on 'Open'.  I can reprocess them, save or print them. No time lost.

901 Messages

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11.1K Points

Michel, 

For future problems all of us need to know where to go for this option.  The two of you know this option, but some of us do not.   Could you run the specifics where to find this option in PSE.  I am sure the 2018 version is close to the same as the PSE 14 and 15, so this could benefit nearly everybody here.   I'd be willing to save it.   

Steve Lehman