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Adobe Photoshop Family

1 Message

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70 Points

Fri, Nov 2, 2018 12:24 PM

Elements 15: Can't open my picture.

I am using photoshop elements 15 and trying to open one of my pictures to resize it while working on my online course ......  " Learn photoshop elements 15 "     at the same time  so I am a novice at this.   I am getting the message 
" could not complete your request because reading arithmetic coded jpeg files is not implemented "
Can anyone advise me , can I do something to open this file.
Thankyou

Responses

Adobe Administrator

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15.8K Messages

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295.1K Points

2 years ago

Could you post a copy of the file you're having trouble with for us to try and help troubleshoot.

Sr. Product Manager, Adobe Digital Imaging