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Adobe Photoshop Family

9 Messages

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246 Points

Thu, Aug 16, 2018 8:40 AM

Elements 14-18: Map not displayed

In the Organiser, select a folder, select Places - no map is displayed, the map area is completely black

Selecting either Pinned or Unpinned makes no difference.

Placing a photograph in the map space does not appear to work.

Adobe updates and Windows 10 updates both current.

I raised a very similar fault a year ago to the day. It was 3 months before it was fixed. Is this the same problem? Will it take 3 months to fix?

Responses

2 Messages

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90 Points

2 years ago

I too have the same problem. Map function worked fully up to 14 August 18. I’m not aware of any updates being applied to Elements 14 or Google maps that would cause the disappearance of the function. Extremely frustrating as I’m partway through a major exercise of consolidating an extensive collection of old print/slide photos and digital image files in a single library with geolocation etc. I started this with Picasa, switching to PE14 when mapping stopped in Picasa. I’m reluctant to buy Elements 2018 as a quick fix.

1 Message

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82 Points

2 years ago

This is also my case with my large collection of old photos and slides, which I've been scanning. The places function, never my favorite since upgrading to PSE14, stopped working in August. I just wish Adobe would modify the Places functions to permit manual entry, as in earlier versions. Tying Places to a map program took away the ability for categorizing groups of places, such as zoos, National Parks, Castles, etc., which I used a lot. Migration of these categories to Other resulted in a lot of extra work. Now I'm dead in the water, if I have a new Place.

Champion

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1.3K Messages

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20.2K Points

2 years ago

4 Messages

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126 Points

2 years ago

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

https://helpx.adobe.com/elements-organizer/kb/maps-not-loading.html

Map does not load | Elements Organizer 11, 12, 13, and 14

When you navigate to the Places view in Elements Organizer, the map does not load. This issue was reported in Elements Organizer 11, 12, 13, and 14.
The error in the Places view is a result of Google Maps changing how map data is delivered to applications like Photoshop Elements.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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80 Points

Knowing that doesn't help us at all - we still cannot use "places". Knowing when it is going to be fixed would be helpful. I now have a product that is not fit for the purpose I bought it. If you do not intend to fix it, then surely a free (or heavily discounted) upgrade to a version that works should be offered, otherwise Adobe is contravening several countries consumer protection law - certainly Australian consumer protection law, and I would guess many others. 

2 Messages

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90 Points

2 years ago

I've got the same problem in German version PSE 2018.

4 Messages

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126 Points

2 years ago

Many Elements-14 users have met the same problem: since summer 2018, Organizer Elements-14 are unable to show maps nor to geolocalise files. This issue has already been discussed on numerous threads. The only possibility is to purchase the present version of Elements, labeled 2019.

Before purchasing this new version of Elements, which I did, be avare that, if you are still using Windows 7, which is my case, Elements-2019 software will become unable to read sound tracks of video clips using Dolby codec (for example .MTS files). I opened a thread on Premiere Elements Forum on this issue : unfortunately it was immediatly ereased! There are some discussion threads on Premiere Elements Forum discussing this topic with consumers claiming their strong animosity against Adobe for not having mentionned clearly enough this lack of Dolby codec on recent versions of Adobe Cloud softwares. Nevertheless, it should be known that this issue is also present on 2019 Elements softwares, namely both Element Organizer and Premiere Elements 2019.

After failing attempts to load codec packs for Windows 7 OS, I have reached following conclusion:
  • When, I wish to use maps and geolocalisation of files, I use 2019 version of Elements softwares,
  • When I wish to select .MTS video clips and produce films with them, I use 14 version of Elements software.
Such situation of maintaining 2 versions of the same softwares is really anoying and may be a source of confusion, but I have not found any better solution.

Daniel-T


9 Messages

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246 Points

2 years ago

Daniel-T. I have to disagree with "The only possibility is to purchase the present version of Elements, labeled 2019.".

There is other geotagging software available. Also "Google Photos" has a geotagging feature though, from the help text, it seems to only work at the album level rather than at the photograph level. I am tempted to do my own evaluation of "Google Photos", it looks to be a very clever piece of cataloguing software.

I am extremely reluctant to spend any more of my money with Adobe. I don't rule that out completely as their software is very good and I love using it. However, both this bug and Adobe's response to it has really annoyed me. 

As you say, this bug first appeared in August 2018 and then, as if by magic (no discernible fix was made) it disappeared at the end of November 2018. Then, in August 2019, on the anniversary of its first appearance, it appeared again! However, at the end of November 2019, on invoking the PE 14 Organiser I receive a previously unseen message "Map is not available at this point. Please click "More" for further information". If you click on "More" you are redirected to an Adobe site that tells you that "The error in the Places view is a result of Google Maps changing how map data is delivered to applications like Photoshop Elements.". That is, the same old story from Adobe.

Now, I believe that this fault is caused by some change in the communication between Google Maps and Adobe. The fact that this has happened twice and at the same time in the year also leads me to believe that there is more to this than Adobe is telling us.

If their intention is to discontinue the "Places" feature in all but the most recent versions of the Organiser than they should tell us.


2 Messages

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82 Points

2 years ago

This reply was created from a merged topic originally titled Photoshop Elements 2018, Geotag Funktion ist nicht mehr verfügbar.

Hallo, seit gestern funktioniert die Geotag-Funktion in meinem Photoshop Elements 2018 nicht mehr. Neuinstallation brachte keinen Erfolg. Meldung"Karte zur Zeit nicht verfügbar" Wer kann helfen?

2 Messages

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90 Points

2 years ago

Laut Adobe Support wird das in PSE nicht mehr unterstützt, auch nicht in PSE 2019.
Anscheinend hat Google bei den Karten was geändert und Adobe macht keine Updates.
Sie wollen die Kunden wohl ins Lightroom Abo zwingen.

921 Messages

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11.3K Points

2 years ago

Translating Stefan E. above   (I am not German I only have a translator)

Translation-1

Hello, since yesterday, the geotag function in my Photoshop Elements 2018 no longer works. Reinstallation did not succeed. Message "Card currently unavailable" Who can help?


Translation-2
According to Adobe Support, this is no longer supported in PSE, not even in PSE 2019.
Apparently, Google has changed the maps and what makes Adobe updates. 
You want to force customers into the Lightroom subscription.

9 Messages

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246 Points

2 years ago

Hello all. After following a couple of links I found this.
https://helpx.adobe.com/elements-organizer/kb/maps-not-loading.html
It says -

Starting from November 29, 2018, Google Maps no longer supports delivery of certain data which impacts how the current Map view feature works in Photoshop Elements. Therefore, when you switch to the Places View in Photoshop Elements version 2018 or earlier, the Map view does not load. However, all location tags remain intact and accessible in the Tags panel. If you would like to continue to use the Map view feature, upgrade to 
Photoshop Elements 2019.  

At least Adobe have now told us that there will be no fix supplied for PE 2018 and earlier. The problem here is that there is no guarantee that come August 2019 PE 2019 will suffer from the same fault and we will then be advised to buy PE 2020!

Champion

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1.3K Messages

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20.2K Points

There are many posts about this issue.
There is no doubt that Adobe has rightly dropped Google for another more futureproof Map supplier (not only for Elements. Also LR)
What Map users (also for third party softwares, not only Adobe) did not understand and why they feel cheated is that previous versions offered only an interface to the free Google Maps service. (See the bottom lines of the requirements for PSE).
Since Google Maps is free for those users (not only Adobe), Google is free to change its interface (maybe for valid security and privacy reasons). That's not so important for subscription users, who will upgrade their Adobe software. For Elements, which is not supported in older versions, that's critical.
So, when Google stopped connection to Maps to its older interface, the service was stopped without Adobe changing a single line of code. PSE2018 was already coded from a new interface. After some time, Google reinstated the old interface for older PSE versions and other software vendors. Now, Google does no longer recognize the second interface version in PSE2018 and at the same time, Adobe drops Google Maps entirely. Don't you think there is a link between those two decisions?

8 Messages

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222 Points

My main gripe with this is I did not pay Google for software, I paid Adobe.  I admit that PSE 14 and 2018 are not their money makers.  That being said, If they sell a product that can break due to their their choices of third party vendors, then Adobe should do the fix to make their software usable again.  No doubt, Google took advantage.  Wonder if that fact ever crossed Google's mind.  At any rate, as I said before, I will never purchase Adobe products again.  I have been playing around with Gimp for some time now so I think between Gimp and Google Photos, I can mark up the loss to Adobe as a learning experience.

8 Messages

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222 Points

2 years ago

Upgraded to 2018 from PSE 14 for this same problem a year ago.  Won't fall for that again.  I will never buy anything Adobe again.  I suppose they assume we are idiots.

9 Messages

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246 Points

2 years ago

William, I agree. I really like Adobe's software I really do not like the way Adobe treats its customers. If, and its a big if, I ever do buy more Adobe software it will be on subscription as I believe (but don't take my word for it) that they guarantee the software will always be up to date.

921 Messages

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11.3K Points

2 years ago

I see this as a Google map change, as Google changes things instantly and they don't care about what's going on with the rest of us.  We should be complaining to Google about it. THIS is a Google problem. 

Everything they change, disrupts all of us.  Frankly, I've gotten used to it in a weird way, but I don't scream to everyone about it.  It's broke for everybody.  The rest of us search for a work-around.  All of you who rely on maps should be looking.  You're here for something technical.  It's broken for everybody so maybe everybody else is far ahead of you with a work-around by now.  Any of you check Google for that yet?   Well, don't just sit there looking at your screen, go find one, and share it with these other guys.   You came here to share your Adobe problems to share the results with everyone in this forum right?  Are you just going to sit there and write complaints about it?  Then if there's no work-around, at least you did something with yourselves beside vent your personal problems.   Man, this entire forum in this string is all complaints about one thing that hasn't been resolved.  Find a resolution for yourselves!

SL


8 Messages

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222 Points

As I said, this had happened a year earlier with Google and Adobe.  Why didn't Adobe find a work around.  We paid Adobe for the software, not Google.  Easy to tell people to find a work around but why should we have to.  Adobe should be doing that for us, after all they were more than happy to take the money.  This a valid complaint from everyone who bought this product.  But we do appreciate all your help.  I bet you are a real get up and go guy.