Elements 14: "Save" window is too wide and can't be resized on macOS Sierra 10.12

OK, update. I am able to grab the upper right-hand corner of the window and shrink it and that makes it possible to grab the lower left-hand corner and reduce the window to normal size. But this resizing doesn't last beyond the individual "save" operation. The next time I choose "save" the window comes full screen size again.

Hi Jim,

Can you please attach a screenshot of the message that appears when you try to launch Organizer?
Also can you please confirm if Elements Organizer process is running in Activity Monitor. You can try quitting that process and then try to launch Organizer.

Thanks,
Anwesha

Anwesha,

Appreciate the help! I am wondering if it is something new that Apple is doing with "Photo" in this version of MacOS because there are supposed to be "new features."  I verified that the Organizer process was not running.  Here is the message:

Thanks again for your assistance!

Jim

BTW - I purchased my Photoshop 14 through the App Store. Apparently that makes a difference!

jim

Hi Jim,

Apologies for the delay in response.
Regarding this message, I am assuming that you have tried restarting your system. In case not, please try doing so.
Also, is this started happening after updating to MAC 10.12?

Thanks,
Anwesha

Yes, I've restarted it many times. The problem occurred after the last update preceding 10.12, but has continued since I installed 10.12.

Anwesha, restarted a BUNCH of times since I have been trouble shooting a number of issues since the upgrade. Yes it started after I upgraded one of my Macs to Sierra, the other one, on El Capitan, has no issues.

Thanks,

Jim

Did call Apple Support this morning and they were very pleasant. The representative checked with a number of people and verified that if you purchased Adobe Photoshop Elements through the App Store you would not receive a key or serial number. She then called Adobe for me and stayed on the line. They reiterated that they don't provide phone support for Elements and that Chat was the only option (which I tried yesterday). They also insisted that if I didn't have a Serial number or Key they would NOT provide even "Chat Support.) So I am officially at an impasse! If Adobe does issue a "patch" for Sierra I won't be able to get it, unless it is pushed from the App Store, and no one at Adobe will help me resolve the issue because I purchased Photoshop Elements through Apple's App Store (no key or serial number).

From another discussion board it appears the App Store version is slightly different than the "standard Adobe Elements" so even if there are changes to be made to files it still might not work.

Jim

Jim,

Can you please try following steps and see if this helps:

1. Cleaning the folders:
   1. In a Finder window or tab, click Go > Go to Folder.
   2. Type ~/Library/Containers, and click Go.
   3. Search for all folders that contain the word adobe in their names and delete them.
   4. In a Finder window or tab, click Go > Go to Folder.
      
   5. Type ~/Library/Group Containers, and click Go.
      
   6. Search for a folder named JQ525L2MZD.pepe.
   7. {Exercise Caution while performing this step} In the folder: JQ525L2MZD.pepe:
      
      
      • Do NOT delete folder: JQ525L2MZD.pepe/Application Support/Adobe/Elements Organizer/Catalogs.
        
        
      • Delete: Other than the folder stated above, delete all other files and folders inside JQ525L2MZD.pepe.
         
2. Reinstall the software:
   1. Uninstall your Elements software, and make sure that the app is not available anymore.
   2. Clear the Trash folder on your computer. 
   3. Restart your Mac.
   4. Reinstall your app from the Mac App Store.
   5. Start your app.

Thanks,
Anwesha

Anwesha,

Thanks for the potential solution. I tried it twice but unfortunately I still receive the same error.

Thanks,

Jim

Hi Jim,

We did some investigation around this issue and are working with Apple team towards getting it resolved.
We shall let you know once there is an update.
Sorry for the inconvenience.

Thanks,
Anwesha

Thank you. I appreciate your response.

Anwesha,

Thank you for the update. I worked with Adobe Product Support all day last Wednesday and tried numerous options to make the App Store version under Sierra on the Mac. Unfortunately we were not successful!  We had no problems getting the Adobe version of PSE 14 to work under Sierra. Apparently there are some "subtle differences" between the two versions.

Will look forward to updates!

Jim

Anwesha, any update on the solution for the Apple Store version of PSE 14 under Sierra?  I would really like to move ahead with the Sierra upgrade.

Thanks,

Jim

Hi Jim, 

Sorry for the inconvenience caused so far.

An update to Photoshop Elements 14 is now available on Mac App Store that has the fix of Elements Organizer launch issue on Mac OS X 10.12.

Requesting you to please install this update and let us know if you are still facing any issue.

 

Thanks,
Anwesha

Anwesha, thanks!!!  I have successfully installed the update and it is working fine, so far, under Sierra.

Jim