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7 Messages

 • 

160 Points

Thu, Sep 22, 2016 2:05 AM

Elements 14: "Save" window is too wide and can't be resized on macOS Sierra 10.12

Updated to Mac OS 10.12 today, but this problem also occurred with the last update a week ago or so. When choosing "Save" or "Save as" in Elements 14, the resulting window is huge, taking up almost the entire screen and hiding everything behind it.The window cannot be resized, only "minimized" by using the yellow button. The green and red ones are grayed out and you can't grab a window corner and resize it. The icons for Default Folder are shoved mostly off the screen to the right.

Responses

9 Messages

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212 Points

4 years ago

Hi Paul,

I would like some information from you regarding the issue.

1. Please list down the scenario you are executing while you come to this point.
2. Is it happening only with Save / Save as option or any other dialogs or workflows too?
3. Please provide a screenshot of the resulting window.


Thanks,
Arshla

7 Messages

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160 Points

4 years ago

Thanks for reaching out. The "scenario" is pretty simple. I have Elements 14 open, open a photo (either RAW or JPG), try to save it, and this super-wide menu opens. Same thing if I do "save as."

No other windows I've encountered act like this in Elements. And the problem doesn't occur in other programs I've noticed.

7 Messages

 • 

160 Points

OK, update. I am able to grab the upper right-hand corner of the window and shrink it and that makes it possible to grab the lower left-hand corner and reduce the window to normal size. But this resizing doesn't last beyond the individual "save" operation. The next time I choose "save" the window comes full screen size again.

9 Messages

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220 Points

4 years ago

Paul, have you been able to get the PSE 14 Organizer to open with Sierra? I keep getting a message that I have to close the current image before opening another instance.

thanks,

Jim

72 Messages

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1.2K Points

Hi Jim,

Can you please attach a screenshot of the message that appears when you try to launch Organizer?
Also can you please confirm if Elements Organizer process is running in Activity Monitor. You can try quitting that process and then try to launch Organizer.

Thanks,
Anwesha

9 Messages

 • 

220 Points

Anwesha,

Appreciate the help! I am wondering if it is something new that Apple is doing with "Photo" in this version of MacOS because there are supposed to be "new features."  I verified that the Organizer process was not running.  Here is the message:

Thanks again for your assistance!

Jim

9 Messages

 • 

220 Points

BTW - I purchased my Photoshop 14 through the App Store. Apparently that makes a difference!

jim

72 Messages

 • 

1.2K Points

Hi Jim,

Apologies for the delay in response.
Regarding this message, I am assuming that you have tried restarting your system. In case not, please try doing so.
Also, is this started happening after updating to MAC 10.12?

Thanks,
Anwesha

7 Messages

 • 

160 Points

Yes, I've restarted it many times. The problem occurred after the last update preceding 10.12, but has continued since I installed 10.12.

7 Messages

 • 

160 Points

4 years ago

Sorry, I don't use Organizer.