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Adobe Photoshop Family

5 Messages

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110 Points

Tue, Nov 11, 2014 12:06 AM

Answered

Elements 13: Requires login, why?

I purchased Adobe Photoshop Elements 13 (Windows,English) for $106.29 and and it has been working great until now? For some reason it want's me to sign in but I don't want to sign in because I DO NOT/WILL NOT USE the cloud, and teat is exactly why I purchased this product..

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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290.8K Points

6 years ago

Hi Larry,

It's required for registering your product and validating the software as Adobe Genuine: http://blogs.adobe.com/photoshopdotco...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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110 Points

6 years ago

Thanks Jeffrey, I appreciate the quick response. Based on same, I understand that each/every time I use this product my computer must be connected to the internet and I must logon, otherwise the product WILL NOT WORK! To be clear, I do not want a product that requires an internet connection each/every time I want to use it.

Adobe Administrator

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15.4K Messages

 • 

290.8K Points

Hi Larry, Elements should not require you to log on each time nor connect to the internet each time the product is launched for use.

You only need internet connectivity if you want to publish your photos online or sync your images to Adobe Revel.

Are you seeing a different behavior?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

110 Points

Yes, that is what is frustrating.. When i try to launch the program the first screen that comes up states; "Sign In Required - please sign in with your Adobe ID - Terms and conditions for trial software - etc., etc., etc..." Of course, I do not have trial software because my credit card was charged.. My Order Number was AD014283049 and it was dated October 6, 2014.. Have I been been somehow scammed, this is really annoying becasue i do not want to be required to have an internet connection or an active logon every time I use this product... Any assistance to resolve this issue would be most appreciated..

Adobe Administrator

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15.4K Messages

 • 

290.8K Points

Hi Larry, Did you sign-in at least once to activate and register the product? Or are you trying to skip this step every time? Once you sign-in once, it shouldn't bug you again.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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110 Points

6 years ago

Yes, I did activate and register my product and it is listed when I view my account????

Adobe Administrator

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15.4K Messages

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290.8K Points

Ok. And you're still prompted to sign-in and accept terms every single time you launch Elements?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

110 Points

6 years ago

Hi Jeffrey, Yes, I am even required to provide the serial number of the product, which is a real pain.. I did have some trouble with the initial download/install and had to contact tech support for help, they provided a "special" link to download/install from???? Anyhow, I am going to attach the six (6) screens I am required to go thru each time I want to use the product..

Adobe Administrator

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15.4K Messages

 • 

290.8K Points

6 years ago

OK. I asked an agent to contact you yesterday. They tried calling the number in your account details but didn't get an answer or voicemail. Sounds like they sent an email to the email address you've used here to set up a call back. Did you get the email? (Might need to check your spam filter). If you have a new number, update in your account and I'll have them try giving your a call back.

Sr. Product Manager, Adobe Digital Imaging