Elements 13: Editor freezes when editing selections in Windows 8.1
I have spent the last week trying to get help solving this problem. I have Elements 11 on the same computer, and the Editor works fine. But every time I try to edit a photo in Elements 13, the screen freezes within 2 to 3 minutes. Once it freezes, it stays frozen. It freezes when I'm making my selections with the Quick Selection Tool and the Lasso Tool. I don't know if it freezes during other operations because I haven't been able to get past the selection process without the screen freezing. I have to go into the Task Manager to end the program (although it doesn't say in the Task Manager that it's not responding). I also have the same problem in CS6 if I start in the Elements Organizer and then edit the photo in CS6. However, if I start in Bridge and then edit a photo in CS6, it doesn't freeze. So it seems to be an Elements 13 problem. I have tried all sorts of things so far-uninstalling and reinstalling Elements 13, Neat Image (noise reduction plug-in), and Camera RAW8.7.1. I also hired someone to try to fix it, and he manually removed files from Elements 13 after he uninstalled it to make sure it was completely uninstalled before he reinstalled it. I also tried installing it on a different drive on the computer, and that didn't help either. I also called Dell technical support 3 times in the past week, and they couldn't figure out what was wrong, either. There seems to be no way to contact anyone from Adobe. I posted this question on the Elements Village forum, and a lot of people gave me suggestions, but nothing's working. HELP!