florence_hughes_7470568's profile

1 Message

 • 

80 Points

Thu, Sep 24, 2015 7:08 PM

Elements 13: Constantly wants me to update to 13.1. I cannot run the program.

I have had Elements for 2 days. I had to contact support yesterday in chat. Was told to uninstall and reinstall. Did this and today when I opened elements I have the same problem. Install Update 13.1 keeps coming up. It will not go away. yesterday I installed the "update" and when I reopened Elements there was the Update 13.1 again. It will not go away. I push the install when program closes and then the Update 13.1 comes up again. This just keeps happening telling me to install and then saying it is installed, telling me to install, telling me it is installed. This is not what I expected from an Adobe product. Is this a sham just to get people to buy Elements 14? If I had waited a day I could have had 14. I need this problem fixed. Florence Hughes

Responses

1 Message

 • 

60 Points

5 y ago

I was having the same problem. The above link fixed it. However it also put a link and files for the Adobe Creative Cloud on my computer. All I wanted was to get rid of the update message. Not waste 150 meg of hard drive space on your tacky advertisement.

2 Messages

 • 

70 Points

5 y ago

Reading what worked for other users didn't work for me.

This is a fresh install of Windows 10, a fresh install of Office 2016, Google Chrome and not too much else is installed on my PC. No games no 3rd party apps.

One comment, was suggested creating a new Admin account. You know of course, that Microsoft "suggests" you open a Microsoft account when installing Windows 10. If you allow, which I did, Microsoft provides a login that automatically logs you into the computer and the Microsoft account at the same time. For example my original Admin user account has "Initial Name" but the Microsoft account login uses "Full Name" as the user.

I normally use the Microsoft login and had problems with the Photoshop 13.1 update. So, I switched back to the original admin login and tried to run the update but got the following 4 error popup:

Adobe Photoshop Elements 13.1 update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Photoshop Camera Raw 9.0
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Adobe Premiere Elements 13.1 update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Adobe Application Manager
There was an error installing this update. Please quit and try again later. Error Code: U44M1I218

I'm starting to lose track of errors but these are same errors with either login.

By the way, I did the above after updating Visual C++ Redistributable to the latest. I now have versions 2005, 2008, 2010, 2012, 2013 and 2015 installed.

I don't really appreciate being a guinea pig for making this software work with Windows 10.

I am considering just updating to either Version 14 or the PhotoshopCC monthly plan. But then I would be really upset if the same thing happened at the installation or the first time it needed an update! I guess there's no guarantees.

2 Messages

 • 

92 Points

5 y ago

I'm getting tired of this too. After seeing the issues with the 13.1 update, I followed the thread regarding updating Adobe Application Manager. After downloading it, I attempted to install it and was told that "installer failed to initialize, please download Adobe Support Advisor to detect the problem. Now I'm getting tired, but let's go look for Adobe Support Advisor, only to find a wonderful message "Adobe Support Advisor" has been discontinued."

Geez! Talk about going around in circles!

2 Messages

 • 

82 Points

5 y ago

This reply was created from a merged topic originally titled Update bug.

Every time I open Elements I get a message that there is an update available for Elements 13.1 ... there are only 2 options I can select - install now or install on exit. I have selected both multiple times ; I've re-started the computer etc. etc.. No matter my action I get the same message every time i start elements. How do I get rid of this (beyond annoying) bug?

3 Messages

 • 

90 Points

5 y ago

I have the same problem. Adobe should be fixing this problem and letting us know when it is done. I just bought Photoshop 13 a year ago so Adobe should fix the problem. Hello Adobe, anyone out there??