1 Message
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80 Points
Elements 13: Constantly wants me to update to 13.1. I cannot run the program.
I have had Elements for 2 days. I had to contact support yesterday in chat. Was told to uninstall and reinstall. Did this and today when I opened elements I have the same problem. Install Update 13.1 keeps coming up. It will not go away. yesterday I installed the "update" and when I reopened Elements there was the Update 13.1 again. It will not go away. I push the install when program closes and then the Update 13.1 comes up again. This just keeps happening telling me to install and then saying it is installed, telling me to install, telling me it is installed. This is not what I expected from an Adobe product. Is this a sham just to get people to buy Elements 14? If I had waited a day I could have had 14. I need this problem fixed. Florence Hughes
Responses
Official Solution
anwesha
72 Messages
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1.2K Points
6 y ago
Sorry for the inconvenience.
Please follow the instructions mentioned in the article:
https://helpx.adobe.com/photoshop-ele...
Let us know if you are still facing the same problem.
Thanks,
Anwesha
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Official Solution
anwesha
72 Messages
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1.2K Points
5 y ago
Sorry for the inconvenience. Please try out the instructions mentioned in the article:
https://helpx.adobe.com/photoshop-elements/kb/update-message-reappears-elements.html
This should solve the problem. In case it does not, please let us know.
Thanks,
Anwesha
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n_henderson
1 Message
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80 Points
6 y ago
From the elements toolbar select Help>Updates... and download any updates
I pulled down an update to application manager as well as the 13.1 update
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christian_gantar
4 Messages
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90 Points
6 y ago
separately Update of camera raw 9.0, and then Elements 13 6.1
via help/update and select first camera raw
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0
stanley_schleifer
3 Messages
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80 Points
6 y ago
Can't get refund.
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christian_gantar
4 Messages
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90 Points
6 y ago
I'm frustrated too! This is not what I expect from an Adobe product!
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stanley_schleifer
3 Messages
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80 Points
6 y ago
Now my serial number has been revoked.
If they also refunded my money that would be OK but they haven't.
Spite work?
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christian_gantar
4 Messages
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90 Points
6 y ago
Thank You
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stanley_schleifer
3 Messages
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80 Points
6 y ago
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allan_bruckheim
2 Messages
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80 Points
5 y ago
Photoshop elements 13 updates constantly, each time I open it. I have run the updater and logged off and on to no avail. How can I stop this.
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jackie_comey
2 Messages
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80 Points
5 y ago
I purchased Photoshop Elements 13 1.5 months ago and recently had an update for this software. I have updated it several times; however, the update still pops up. Is there a way to get this from happening?
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david_miller_7535618
3 Messages
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90 Points
5 y ago
I recently loaded photsshop 13 onto my new Windows 10 computer. Everytime I start photoshop is says that the application manager has an update. I have used photoshop over a dozen times and the update still keeps happening. How do I stop it?
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michael_rafferty
3 Messages
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90 Points
5 y ago
Continually get an 'Update is available RAW 9.2' have installed many times. But on start next time the same update appears. Have also tried update on close.
Have also updated from Elements 13 to 14 both versions have the bug
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jose_irizarry_7554010
2 Messages
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80 Points
5 y ago
I have photoshop 13 and every time I opened the program an update window pop up needing upgrade, I download the upgrade and next time same thing happen.
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jean_didier_lye
2 Messages
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80 Points
5 y ago
After upgrade Photoshop Element 13 in order to run with Mac OS El Capitan,
when I quit the application it is always asking me to renew a new upgrade.
How can I cancel this question ?
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