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Adobe Photoshop Family

2 Messages


80 Points

Sun, Oct 26, 2014 12:21 AM

Elements 12: Problem redeeming code for serial #

I am so dissatisfied and angry and upset. I can't seem to get any help after spending hours and hours and hours and hours on the problem of trying to get the serial number issued to me by Adobe to work and be recognized by Adobe so that I can install the copy of Adobe Photoshop Elements 12 that I bought and paid for. Is there anyone out there who can and will help me? I am beyond furious at the ridiculous process you have to go through to get the serial number--and then it doesn't work after all, and no one will help you. This is abusive beyond measure.


Adobe Administrator


104 Messages


1.6K Points

6 years ago

Hi Bernadine,

I am sorry for the trouble. If you can provide your Adobe ID so we can assist you better?
and also From where did you buy the software?