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7 Messages

 • 

200 Points

Fri, Feb 28, 2014 10:46 PM

Closed

Elements 12: Mobile Albums Not Uploading to Adobe Revel

I have 3 mobile albums in Elements 12 Organizer that are not uploading to Revel. When I sign onto Revel (online) I see my albums with some of the photos and it says I can upload 50 photos but only by selecting them manually. How do I get Elements 12 to upload (push) photos from my mobile albums to my online Revel account? It did it this automatically for the first 30 day period. I thought it would automatically upload 50 new photos each month from my mobile albums in Elements 12. Revel Agent says "Your Revel Account is up to Date".

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Responses

209 Messages

 • 

2.9K Points

7 years ago

Hi,
Do you see an orange error icon next to "Mobile Albums" in Elements? If yes, what is the message that you see on clicking it?

Regards,
vaishali

7 Messages

 • 

200 Points

7 years ago

Occasionally I will see an orange icon telling me that Revel Agent is not running, when this occurs I click the icon and restart it. That is the only message that I have ever received

158 Messages

 • 

2.2K Points

7 years ago

Hi,

Can you please try applying the latest PSE12.1 update from Help >Updates menu in Elements Organizer?
If you have previously renamed ElementsAutoAnalyzer.exe, please ensure to revert back this change and then apply update.

Thanks
Andaleeb

209 Messages

 • 

2.9K Points

7 years ago

Hi,
Please let us know if your issue is resolved.

Regards,
vaishali