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Adobe Photoshop Family

6 Messages

 • 

122 Points

Sun, Sep 8, 2013 4:06 PM

Closed

Elements 11 organizer crashes when trying to Back Up Catalog

Trying to back-up the organiser result in the Photoshop crashes in Windows 8 with the following error message (in Danish):
"Navn på program med fejl: PhotoshopElementsOrganizer.exe, version: 11.0.0.0, tidsstempel: 0x505e9f67
Navn på modul med fejl: DiscWriter.dll, version: 11.0.0.0, tidsstempel: 0x505e85c8
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x00003b40
Proces-id 0x16a4
Programmets starttidspunkt 0x01ceaa73b344f580
Programsti: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Modulsti: C:\Program Files (x86)\Adobe\Elements 11 Organizer\DiscWriter.dll
Rapport-id: fcb29fa8-1666-11e3-bec3-c01885731f6e"
I can see that there are other having same problem, but cannot see a solution?

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Responses

6 Messages

 • 

122 Points

7 years ago

I followed the steps suggested to Stefan, but I still get exactly the same errors. The organizer also crashes when DummyCatalog is open after solution 1 step 4, so the errors are not caused by corrupted catalogs.

I've reinstalled the softwarewith different options, user accounts, compatibility settings. The result is always the same Windows error message.

I have no other option but to switch to software from a different company. I reported this issue and was told "that it was a known issue..." and then nothing happened This bug renders the software completely unusable, as organizing images isn't possible without crashing. So I too feel that I wasted way too much time and money on this product.

http://feedback.photoshop.com/photosh...

158 Messages

 • 

2.2K Points

7 years ago

Hi Jan,

Can you please confirm if this account with which you have logged in is Admin for this system?
If no, please give admin permissions to this account and then try reinstall of PSE11 (ensure that you have the setup files for PSE11 intact somewhere before going for uninstall).

Thanks
Andaleeb

6 Messages

 • 

122 Points

7 years ago

Yes - it was an admin account before I gave in and Applied for a refund