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tony_james_6048968

2 Messages

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140 Points

Thu, Oct 24, 2013 9:10 AM

Solved

Elements 11: Open/Save dialog grayed out and hanging on Mac OS X 10.9 Mavericks

I upgraded my iMac to OS X Maverics, yesterday, and Photoshop Elements 11 stopped working. The application opened but when I tried to open an image, virtually all the menue options greyed out and the application hung. I force closed Photoshop Elements, uninstalled it and re-installed it but the same thing happened next time I tried to open an image. I did find that I could open the image by clicking on it in inder and using "Open with" but this isn't satisfactory in the long term. Please help.

Problems

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Updated 

7 years ago

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20

Responses

Official Solution

JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.3K Points

7 years ago

This is a general problem with the Coverflow view in Open/Save/Export finder windows on Mavericks (same issue affects a bunch of other applications including iTunes and Safari).

http://helpx.adobe.com/photoshop/kb/f...

Set the view to Column or List view to avoid this problem until there's an update.

Sr. Product Manager, Adobe Digital Imaging

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Official Solution

JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.3K Points

7 years ago

Apple fixed the issue with hangs and program errors in Save, Open, Export, Import dialogs using cover flow in Mac OS X 10.9.1 update or later.

Sr. Product Manager, Adobe Digital Imaging

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elizabeth_waskom

1 Message

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62 Points

7 years ago

Arrrrgh. This is driving me crazy. I have the exact same problem.

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charles_lawrence_6056558

1 Message

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62 Points

7 years ago

Tried to preform a batch precess with the same resolute! Not able to find any information that is useful.

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gerry_graszl

4 Messages

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94 Points

7 years ago

I have the same issue and i see several other post for related problems, no solutions noted yet....I have until Monday eve to get a 2014 calendar posted for printing and may have to just say goodbye to using photoshop !!! I just purchased elements 11 in late Aug....at this point I really want my money back !!!!

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dorian_hill

1 Message

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60 Points

7 years ago

Same problem here! I am only able to "save as" if I let it save to default folder, any time I try and choose the location to save it locks up & grays out the menu selections

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chris_cox_2148894

15.1K Messages

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195.8K Points

7 years ago

If you have a Wacom tablet, you may want to update the driver -- that has reportedly fixed the blank menu/dialog issues for other users.

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tony_james_6048968

2 Messages

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140 Points

7 years ago

Unfortunately, I don't have a Wacom tablet. Are there any other drivers that might affect it (printers, scanners, etc?)

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michael_gearhart

3 Messages

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82 Points

7 years ago

Two hours with the chat tech and he/she couldn't fix it. It's like Adobe doesn't know there is an issue. Or they just want you to buy PE12

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todd_hammer

2 Messages

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70 Points

7 years ago

I found that by closing Organizer, I was able to get the editor to work.

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mcbmessina

7 Messages

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142 Points

7 years ago

This reply was created from a merged topic originally titled
Grayed Menu Options - Cannot work and must Force Quit.

PS Elements 11 user - Since upgrading to Maverick OS, whenever I try to open a file, all of the PSE menus go gray, and I cannot select anything, and have to Force Quit. I deleted my preferences (didn't help), and also just reinstalled the software, and the problem still exists. HELP!

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michael_gearhart

3 Messages

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82 Points

7 years ago

My guess is that the Abobe Aholes want you to pay for the Revel or something. I payed good money a month ago and done found out da product don't work. Best (dern) Buy don't take er back. The Aholes of Adobe Tech support done worked my 'puter over for 2 F$@& hours and had no clue over there in Vietnam.

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elizabeth_waskom_6076382

2 Messages

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70 Points

7 years ago

My programmer husband figured out a solution: if I have the Finder view option with the icon that has 3 vertical rectangles, the 2nd from the right of the icons, then I don't get any graying. I hope this helps you all too.

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mcbmessina

7 Messages

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142 Points

Can you explain that with a bit more detail, Elizabeth? I'm not sure exactly what you're doing differently.

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7 years ago

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elizabeth_waskom_6076382

2 Messages

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70 Points

7 years ago

Sorry, I am not technical. Start Finder and choose to view items in columns. This is the 3 vertical rectangle icon that I was trying to describe before. Once I open Finder from my dock, it's the 3rd icon from the left on my computer.

Then open PSE 11 as normal and hopefully you won't have any graying issues.

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mcbmessina

7 Messages

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142 Points

7 years ago

Thanks for the info! However, when I open a file FROM Elements,(Select Open from the File dropdown menu), it automatically opens in the Coverflow view, and then grays out. Is there a way to change that within Elements??

I am leaving my Finder window open, with the Column view.

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JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.3K Points

Is there way to change it real quick before it grays out?

Sr. Product Manager, Adobe Digital Imaging

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7 years ago

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