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5 Messages

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130 Points

Thu, May 4, 2017 1:37 AM

Elements 10: Unable to continue because of hardware or system error. Sorry, but this error is unrecoverable.

My Photoshop Elements 10 has an issue with loading the edit work space, it crashed with the message "Unable to continue because of hardware or system error. Sorry, but this error is unrecoverable."

I am running Windows 10 Creators Update. Photoshop Elements 10 was running for several months with no issues on this same Windows 10 machine before the Windows 10 Creators Update.

I tried deleting the preferences files but this did not work. Interestingly, I logged into another user account on this same Windows 10 machine and am able to bring Photoshop Elements 10 right up with no errors.

I then attempted to start Adobe Photoshop Elements 10, under the same user account - the one having the problem - and I chose the Organize option. I received an error - but a different one:

 DirectX could not be initialized. Be sure that it is installed on your system.

I checked and my system is running DirectX 12. The DirectX Diagnostic tool reports "No problems found." for each device.

I then tried to startup Adobe Photoshop Elements 10 again. This time, rather than checking Organize or Edit, I attempted to sign in with my Adobe ID. I received the following:

Error

Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400.

What can I do to make Photoshop Elements 10 functional again for this user?

Responses

901 Messages

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11.1K Points

3 years ago

Hello Michael,  

Although I am a mcse, I do not know enough about this update to give a complete answer.  I have not downloaded this update (yet). This update only pertains to 3D and gamer's 3D graphics, updates Microsoft Store, updates Microsoft Edge.  I didn't find anything in the KB database pertaining to "users" after its download.  Having that this update only updates these areas, I cannot understand why it would block a user.  If you can work in Windows 20 so keep it that way.  It does interfere with a server-workstation networks.  Bugs pertaining to this update is mostly hardware based.  Microsoft has issued a warning about this update.  It's being dumped onto our computers automatically.  It needs to first have the privacy update for Creators update, installed.  

Microsoft recommends to avoid this update if you can.  

Fix for Michael: go to Settings (in your tray) or go to Start>Settings> then find updates and open that, then find History of updates and open that, find the Windows 10 Creator update and delete it.  While you are deleting that, also delete its privacy settings update which was just prior to that one.  This way it won't auto-install again without you knowing.  Otherwise, it can come again.  

Michael, if this has not resolved your problem, you should be capable of using the system restore feature.  It is blue screened which has further instructions on the blue screen itself.  It does not have the back dates in it as it did with previous Windows versions, as you will only have a couple of dates so do this soon.  Once you have gone back to a date, it will still give a blue screen.  Go to safe mode and then back to windows or reboot.  Then it back to the restore date selected.  

If you do not have this update, when it comes, click on "remind me later" and keep clicking that. 
I have three links for information:  

1.
At this link Microsoft is telling you it has bugs andavoid Windows 10 Creators update.   https://www.theregister.co.uk/2017/04/26/stop_downloading_win10_creators_update/

 2. 
This link runs a list of bugs but does not have fixes for much of it.  
https://www.digitaltrends.com/computing/windows-creators-update-problems-fixes/
 
3.
This link lists bugs and has fixes although the fixes have not been verified.  Go here.  
http://www.windowscentral.com/windows-10-creators-update-common-problems-and-fixes


Steve Lehman, mcse responding for Adobe   

Adobe Administrator

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14.8K Messages

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285K Points

3 years ago

Online service for Elements was discontinued in Elements 11 (error 400): https://feedback.photoshop.com/photoshop_family/topics/error_400-vxlxi

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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130 Points

3 years ago

Thank you, Steve and Jeffrey, for your comments. 

I did manually fetch the Windows 10 Creators Update and install it. I did not have any trouble on my system with any other software other than Adobe Photoshop Elements 10.

Last night I uninstalled  Photoshop Elements 10. I was careful to uninstall it under the user account that was not experiencing trouble with it. I then installed it from the original disc. Since then, I have been able to use Photoshop Elements 10/Edit with my normal user account. I still receive the error message about DirectX when attempting to use the Organizer - which I never used anyway. So, for my purposes, I will move on.

I now understand the Online service is discontinued; thanks, Jeffrey.

For the record, I have found Windows 10 to be quite stable since installing it last summer, with many benefits and few issues.

901 Messages

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11.1K Points

3 years ago

Michael, 

There's one more thing we can do.  if you don't have the correct Direct-X it doesn't hurt to download it.  We can check for the type of Direct-X you have and then if you don't have version 11.3 or 12 for Windows 10 then we can get you the correct one.  

Direct-X 12 should have come with Windows 10 but if you upgraded it may not have.  

First check your Direct-X:  

1. Go to Start, and in trhe search box, type dxdiag (without underlining), press enter.
2. click on the dxdiag it gives to- you and write down its version.
3. If you have Direct-X 12, then Stop there.    

If you don't have Direct-X 12 - let's get it.  There is no stand alone Direct-X system. Direct-X is for games and graphics and before you go any further, you should have a one working for you.   

1.  To get it, you need to visit Microsoft's Direct-X download center at this link:  
https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35&ranMID=24542&...
2.  Click the RED Download Button.  
3.  Microsoft will recommend a couple of other programs to get, but uncheck those.
4.  Complete the download by following the instructions presented by Microsoft.  
5.  Read the bottom of the download page for more instructions to see what it is.  
6. Even if it doesn't tell you to do so, reboot your computer.  
7. Direct-X 11.4 and 11.3 are only supported by Windows 10.  
    Direct-X 9.0, 11.0, 11.1 and 11.2 is supported by earlier version but will work in Windows 10.
    For Windows 10, most apps are searching a recent version of Direct-X.  
8. If you want mroe info about Direct-X, read the blurb on this page: 
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx


Steve Lehman, MCSE responding

5 Messages

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130 Points

3 years ago

Thank you, Steve. 

As mentioned in my first post:

I checked and my system is running DirectX 12. The DirectX Diagnostic tool reports "No problems found." for each device.

I appreciate the effort you have expended to assist me.

5 Messages

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130 Points

3 years ago

I wanted to report that the problem has returned. I am no longer able to access the Edit function from my normal account again. The error message is the same. The unaffected user is still unaffected.

I read of at least one other person with the same issue who did an uninstall/install with the same result: problem goes away, problem returns.

1 Message

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60 Points

YES! I use Adobe Photoshop Elements 10- it has features that have been removed from newer elements that I rely on every day. IE" paging arrows. One of my computers also gave me the same error & I cannot access the editor. Tried uninstall/ cleaned out the window computer/ reinstalled maybe a couple of uses, or not, error back. Purchased Elements 11, 12, 14 they don't have the features 10 has so don't use them- unless I need something special in editor

901 Messages

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11.1K Points

3 years ago

I thought you did an uninstall/reinstall.  Didn't you?   Also, I thought you could access the application from your other user-name.  Also, are you accessing the same application in both user names?  If so, utilizing the other user name resolves your problem.  

Did you do a "start scan" to find any fixes in Windows?  If not, do that.  Then do a "repair all" (if there is any problems showing) all of this is in the run window.  This is a safe repair.  Windows has a reset button in settings, but that can delete applications and files.  Beyond this, I am thinking it's a corrupt disc you keep installing.   Answer my question whether the other user also accesses the same application as above.  If so, use the other user.   

Steve Lehman, mcse   

901 Messages

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11.1K Points

3 years ago

Did we do a Reset All Tools?  If not, open your Photoshop elements, click open photo tools, then next to the question mark on the far right, right click over the writing text icon, opens a menu, then click on Reset All Tools.  Otherwise, try using your other user name.  If we go further into Window repairs, you're in for a long ride for things that may not work.   

5 Messages

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130 Points

3 years ago

Steve, yes, I did an uninstall/reinstall and the problem with my account disappeared. My wife's account remained able to run PE10. However, after another Windows update, the problem returned to my account. That is what my previous message was meant to report.

I have not found any Windows problems, nor disc problems, nor viruses, nor malware, nor even Event logs indicating problems.

I cannot do a "Reset All Tools" as my user account is unable to run PE 10 because of the error.

My wife's account still runs PE 10.

901 Messages

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11.1K Points

3 years ago

Okay Michael, I was hoping you could use your wife's user name to make this easier.   
All  this time I was targeting Windows as the problem.  My next move was to reset Windows, a startup repair, a missing parts check, a SFC maneuver, and a system restore only if needed, but I think you are beyond the date.  

Now I am thinking the real problem is the disc being corrupt since the problem returns after a reinstall.  I new disc may help and I am not in charge of that.  It's much better to do an upgrade to cut to a quicker fix.   

Personally, I have had many weird things happen with PE10 and my first fix was an upgrade.  With 5 computers, and 3 XP ,machines, I have PE versions 1, 3, 4, 8, 10, 11, 14, 15.  They were not bought as a corrupt disc happened.  I kept current.  I would highly suggest 14 or 15.  They are not much different than version 10 except the tools are are in the lower area instead of the upper area. This is only a learning curve to reach low instead of high.  When you install it, as an administrator, set up the permission to include your wife's user name too.   That way you will have another crutch for a corrupted program if it should happen.   

I think you would be happy with that type of fix.   I do not think it's Windows 10.  Maybe a Windows update could spring a fix but I think that's a fluke.  It's time for an upgrade my friend.   

Steve Lehman, mcse, responding   

2 Messages

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70 Points

3 years ago

Thank you, Steve. I took your advice and upgraded to  Xara Photo & Graphic Designer. I find it is easier to use, possesses more features that suit my purposes, and is more adept in its functions..

I did attempt a Photoshop Elements 10 install using the download from the website instead of my original disc but that installation did not function for any user on my system.

901 Messages

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11.1K Points

3 years ago

Well Michael,

Did you click on "run as Administrator" in Windows when installing it?   Also, if you didn't have the correct software key it may not work.   Adobe probably has your programs and keys.   Well - you already settled on Xara.   With my experience with Xara, I don't think you'll be happy with Xara.  

 I never mentioned Xara.   I did say to upgrade to Adobe PSE 15 to learn "Expert Mode" tools.   

Even having Xara you still need to update DirectX and Flash.   As a Windows engineer, I was keeping you on Adobe products only because they are more stable and work better.  

Xara is good for collages or pana's, but not much else.   It only works with vectors (read about basic vectors).   I found Xara to be bulky, only 68% of Elements, lacking in tools, lacking in lights and darks, only 35% of elements' capabilities, possibly great for beginners, and NO learning curve to expert mode.   Without professional tools, a beginner will never learn.   You need version 15 in expert mode, to be a professional.    

The real difference is the programming:  Adobe is a 3 layer system - Xara is a 2 layer system.  Xara is lesser stable in Windows.   You may have a problem, and we cannot support Xara.   

That reminds me of the days at Microsoft when we compared Microsoft's SQL database (3 layers) with an Oracle database (2 layers).  The difference was stabilization in a Windows environment and on a mainframe.   Today, Oracle is only offered to pro's who can keep up its support.   

In an Adobe/Xara cost-comparison:  Xara costs $20 more (Adorama, $89).   Since you like older versions, maybe you can find that. (Amazon, $60).   An old Xara is the same price as a new PSE as Adobe offers it at only $69.     

So Michael, you are with Xara.   This project is done.  
Not to be blunt but there isn't anymore.  B'bye!   


Steve Lehman, MCSE Windows Engineer Responding   

2 Messages

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70 Points

Thanks for the final post, Steve, and all your efforts to assist me.

Yes, of course, I did the install as Administrator. And I have the correct key. There was no problem installing and starting the software; the problem is that immediately upon initialization of the Edit mode, I receive the "Unable to continue because of hardware or system error. Sorry, but this error is unrecoverable" message as I reported at the beginning of this thread. And, installing with the file from Adobe's site was worse in that my wife's account no longer was able to use PSE 10. When installing from the original disc, it was only my account that manifested the error.

I have not had to update DirectX or Flash. I have always kept them up to date. I have no problems with any other apps. The only problem I had was with Photoshop Elements 10 Organize mode initializing DirectX - again, a Photoshop Elements 10 problem.

I am not a professional. I gave up working for and with other people many years ago. I have only myself to satisfy. I do not know how the current version of Xara compares with PSE 15, I can only compare it to PSE 10 and, in that regard, I find it easier to use and I find I produce better quality results with it. That is good enough for me.

I took advantage of a special offer from MAGIX last month and bought it with two other programs in a bundle for $49. Good deal - and it solved my problem; now I can actually use my photo editing software!

Thanks again for your advice.

901 Messages

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11.1K Points

Michael!  

Applications can work or not work depending on the app, regardless of hardware.  But, when it comes to a 3 layer system, if you have an error message concerning hardware, it's your computer!   If you have not already, take it to a tech, have them check your memory and other parts inside.  I have pushed in the memory modules to find it was not working properly.   Check that.  

And unless you are schooled, don't check it yourself.  If you do, keep all magnets away including magnetic screw drivers.  A magnet can take every program out of its hardware and make the machine dead.   

6 Messages

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130 Points

3 years ago

Hi, 2 exact same workstations with photoshop element 10. One gives the error:
Unable to continue because of hardware or system error. Sorry, but this error is unrecoverable.
After installing the latest update from windows 10.

Need a solution please!

901 Messages

 • 

11.1K Points

Both of you will get the same reply:   

Again as Jeff said above, we stopped supporting elements 10, but ...     

Sounds to me like an update has made a problem and threw a system error message as it doesn't setup with your hardware.  Reboot.  

As the system error says, you could have a hardware problem.  Any update that works with hardware will throw an system error message if the hardware does not begin to use the update right away.  It can be a glitch or you may need to reboot.

As above, I highly suggest that if you cannot recover with the reboot, then take your PC to  a tech and have the hardware checked.  When there is a system error with hardware in the message it is coming from the hardware.  Even a bump of a computer on the floor can loosen memory or a drive doesn't setup properly.  You can have a CDrom drive with its drawer out and not know it.  When an update is downloaded, it checks the system completely.  This is also true during the reboot.

During your boot process, your BIOS chip has a program called "Power On Self Test (POST) which checks memory, drives, CDrom.  If one is not working it will throw an system error.  So before you have a tech check the PC, check for anything that might be ajar.  

The POST will send an system error if there is anything not coming to your computer's check sum total.  That formula shows during the boot-up sequence or if you have a splash screen with your computer logo, it won't show as a green-screen boot-up.  It needs to arrive to the right total and if not, the memory doesn't add up.  If the formula has the wrong total it throw an error message.  It will keep throwing those message out to the user during an application.  As Windows needs to work with the hardware, an app also needs to work with it.  The binary language won't get its 1's and zeros correctly.  As an engineer we can actually read binary language per each 12 digits and we know what the machine is saying.  At boot up, the POST is watch carefully and if we don't get the right boot, we shut down immediate and pull open the lid to check the modules are pushed into the motherboard correctly.

This was once a test among technology professors in college as they loved to muck up the computers on our desks so we can crawl around on the floor to check cables then check inside the computer, and they timed us.  If we didn't finished within 3 minutes we were tossed out of the class.  

My money is on the hardware in these two last cases.  Also you might want to upgrade your Elements, and this cause may be good reason.  
 
Steve Lehman, MCSE engineer responding   

2 Messages

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72 Points

3 years ago

Started having the same problem spontaneously today after no new updates.  )-:   Trying to edit pics from my brother's wedding, planned on sending them out tomorrow and can't because I have 10 pics left to touchup and can't use the software.  )-:  

901 Messages

 • 

11.1K Points

Both of you will get the same reply:   

Again as Jeff said above, we stopped supporting elements 10, but ...     

Sounds to me like an update has made a problem and threw a system error message as it doesn't setup with your hardware.  Reboot.  

As the system error says, you could have a hardware problem.  Any update that works with hardware will throw an system error message if the hardware does not begin to use the update right away.  It can be a glitch or you may need to reboot. 

As above, I highly suggest that if you cannot recover with the reboot, then take your PC to  a tech and have the hardware checked.  When there is a system error with hardware in the message it is coming from the hardware.  Even a bump of a computer on the floor can loosen memory or a drive doesn't setup properly.  You can have a CDrom drive with its drawer out and not know it.  When an update is downloaded, it checks the system completely.  This is also true during the reboot. 

During your boot process, your BIOS chip has a program called "Power On Self Test (POST) which checks memory, drives, CDrom.  If one is not working it will throw an system error.  So before you have a tech check the PC, check for anything that might be ajar.  

The POST will send an system error if there is anything not coming to your computer's check sum total.  That formula shows during the boot-up sequence or if you have a splash screen with your computer logo, it won't show as a green-screen boot-up.  It needs to arrive to the right total and if not, the memory doesn't add up.  If the formula has the wrong total it throw an error message.  It will keep throwing those message out to the user during an application.  As Windows needs to work with the hardware, an app also needs to work with it.  The binary language won't get its 1's and zeros correctly.  As an engineer we can actually read binary language per each 12 digits and we know what the machine is saying.  At boot up, the POST is watch carefully and if we don't get the right boot, we shut down immediate and pull open the lid to check the modules are pushed into the motherboard correctly. 

This was once a test among technology professors in college as they loved to muck up the computers on our desks so we can crawl around on the floor to check cables then check inside the computer, and they timed us.  If we didn't finished within 3 minutes we were tossed out of the class.   

My money is on the hardware in these two last cases.  Also you might want to upgrade your Elements, and this cause may be good reason.   
 
Steve Lehman, MCSE engineer respondin

2 Messages

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72 Points

Thankyou for the amazingly fast and detailed reply!  I do appreciate your willingness to help despite our software being past EOL.  The fact that this is my first attempt at attaining help with this product speaks to it's stability!  
As a professional with 20 years real world experience in both the hardware field and the software side of CS I had already excluded the hardware as a source of the issues.  (Although I can relate to the story of your prof!)  My husband is purely on the software side of the house and we are tracking down another suspicion that perhaps an INCREDIBLY old version of a Corel software photo editing program may effect common code which Elements may utilize (?).  It seemed like a stretch but I am going to uninstall that software, reboot etc to see if this is the cause of the problem.  I will let you know if this resolves the issue.
That being said, I had not realized how long I had been happily using your program, and if this is not the solution, the updating is probably a better use of my time.

6 Messages

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130 Points

3 years ago

I had the same problem, after uninstall en reinstalling the problem excist. After installing a new trailversion of PE10 the programs works perfect!

6 Messages

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130 Points

trail=trial

901 Messages

 • 

11.1K Points

Gotchya.   It's cool.