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1 Message

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70 Points

Thu, Nov 6, 2014 12:22 AM

Elements 10: Organizer has stopped working

When I activate my Elements 10 system, I click on Organizer, but I get a prompt that says the Organizer has stopped working. I have a PC, and I have tried all afternoon to use it. I just bought the Classroom in a Book, with the DVD, to learn more about Elements 10, although I have been using it for about 2 years.

Responses

158 Messages

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2.2K Points

6 years ago

Can you please reset organizer preferences and see if it launches fine -

On Windows: Goto %appdata%\Adobe\Elements Organizer\\Organizer folder
On MAC: Goto ~/Library/Application Support/Adobe/Elements Organizer//Organizer
Now, rename the files “psa.prf” (to say psa_old.prf) and “status.dat” (to say status_old.dat).

Try launching Organizer after doing renaming preference files.

Thanks
Andaleeb