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Adobe Photoshop Family

4 Messages

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122 Points

Sat, Feb 8, 2020 6:51 AM

Not a problem

Unwanted HEIC conversion to JPG

Even with KEEP ORIGINALS on, when I take a HEIC photo using the native iOS camera, I receive a JPG file after importing my HEIC to the Lightroom CC app. This does NOT happen via desktop transfer strangely . . . when I import a HEIC file from OS X Photos app into Lightroom CC desktop, the HEIC file is retained. Is this a known-issue? Its very inconvenient because as a mobile photographer I am forced to use a desktop platform to do my transfers instead of a fully mobile solution. I don't want HEIC to be transferred to JPEG upon import to the LR CC app. BTW This problem has nothing to do with the iOS TRANSFER TO MAC OR PC Automatic/Keep Originals options within Settings, nor does it have anything to do with depth mapping tech using Portrait mode in the native iOS Camera app.. Thanks!

Responses

Adobe Administrator

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8.2K Messages

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117.6K Points

9 months ago

Greetings Mark,

I just took a look at my last group of iOS Camera App captures and i am seeing HEIC extensions on these in Lightroom.  The were captured with the iPhone app and allowed to be auto-imported into Lightroom Mobile App. The current version of the app is 5.1. If you tap the [Gear] icon and then tap About Lightroom it should show you the version number. 

It might also help to know your iPhone's model number. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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122 Points

Thanks Rikk, I appreciate it! I figured it out, I replied below.
- Mark

288 Messages

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5.2K Points

9 months ago

Hi Mark and Rikk, have tested it on my iPhone 11 pro and iOS 13.3.1 and LR version 5.1.9. I do not see the creation of a jpg picture when I import an HEIC picture. My settings in iOS photo app are not in compatibility mode.
Hope it helps to clarify this issue.
:-)
Peter

4 Messages

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122 Points

Thank you very much Peter! I got it working :)
- Mark

4 Messages

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122 Points

9 months ago

UPDATE: I figured it out. When I take a HEIC using my native iOS camera and send it to Lightroom CC from within the iOS Photos app (using the up-arrow), it gets converted to JPG. However, If I import my HEIC into Lightroom CC the proper way, from within Lightroom using the normal import procedure, the HEIC is retained, as Peter and Rikk mentioned. I did a test and have two Lightroom CC imports side by side of the same photo, and one is a JPG and one is a HEIC. My laziness in not importing the proper way was the problem. Thanks for helping, I will import all iOS camera photos into Lightroom CC from within Lightroom, not sending my iOS camera photos to Lightroom from within the Photos app.

288 Messages

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5.2K Points

Great to hear that. Thank you for the update. In the last week I have tried to switch on the automated import to LR and you get the HEIC format using that way, but I am not sure if that is a good method because you are getting ALL pictures. And Adobe is currently not supporting Apples Live Photo format.

Rikk, is there a plan to implement it?

9 Messages

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140 Points

@mark_hemmings_9hgppiwdx05na Gad your issue is solved
I am Curious as whether you have no issues with HEIC in LR when you want to develop. I cannot use them after importing (I am not the only one, I found lots of threads on the topic). LR says they are damaged or unsupported. (they can be on external drive or on my Mac no difference there)
When closing LR and opening again they work fine until somehow it shuts down again. 
Maybe you don't know this issue then you cannot have a solution. But if you know it ... you might.