antoine_hlmn's profile

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16.8K Points

Wed, Jul 17, 2019 10:12 AM

Sync issue: stopped when album not fully uploaded

As I always do, I upload my pictures through iPad so they sync on mobile and in the end, retrieve them through Classic.

This time, LR on iPad thinks it has synced but it has not:

I have 224 images to upload:



But got only 88 has synced on iPhone and on web:



(Note: the web doesn’t show a counter but has definitely not all images synced)

No, my storage is not full:



Already tried to log out and in again on both devices.

Responses

1K Messages

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16.8K Points

2 y ago

I uploaded a new album and all 7 images got synced. The other one is still stuck at 88 images

Adobe Administrator

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10.3K Messages

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137.8K Points

2 y ago

Reviewing your account in Lightroom Web is it possible to determine the last image of the 88 synced and the next one in line?  If so, what type of image is it? 

Does a metadata change or a tiny develop change to that image do anything for its sync status?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1K Messages

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16.8K Points

Thanks again for passing by, Rikk!

I don’t remember precisely, but it got solved after a few days, so I can’t investigate more. This seems however again to indicate a server issue an a unreliable syncing process.
What I’m sure about is the files: .dng files straight out of calera.