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Adobe Photoshop Family

70 Messages

 • 

1.4K Points

Wed, May 17, 2017 11:40 PM

Closed

LR Mobile looses edits

Three times now after I've edited an image in LR Mobile settings disappear when I come back to LR Mobile. iPhone 7 fully updated, LR Mobile appears to be fully updated as well.

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Responses

166 Messages

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3.5K Points

4 years ago

Hi Benjamin,

When Lr Mobile loses the edits, can you see the edits in Lightroom Web or when have they synced back to Lightroom Desktop?

I doubt it, but it's worth checking as a starting point to solve the issue.

Also, does it think it has done the edits? ( does it allow you to revert?)

70 Messages

 • 

1.4K Points

4 years ago

Thanks for the response . Just checked online and the settings are not synced. I'm not signed into LR Mobile with my desktop, so can't check there. Also worth noting, these photos were taken with the LRmMobile camera on my iPhone in HDR.

Where is the "revert"? All I see is reset and previous..

Thanks!

166 Messages

 • 

3.5K Points

4 years ago

Yep , sorry I meant reset!

Hopefully one of the Adobe Techs will be able to look.

Adobe Administrator

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8.6K Messages

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122.7K Points

4 years ago

Benjamin, Is this the same as the issue which you are encountering?  https://feedback.photoshop.com/photoshop_family/topics/lightroom-app-sometimes-deletes-all-metadata
Adobe Photography Products

Quality Engineering - Customer Advocacy

70 Messages

 • 

1.4K Points

Thanks, Rikk. Yes, that looks like the same problem
(Edits being reset). Tried searching for the problem before posting. The metadata title would explain why I found nothing!