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Adobe Photoshop Family

15 Messages

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280 Points

Tue, Feb 25, 2020 10:54 AM

Not a problem

LR mobile does NOT import .heic files taken on the smartphone - it converts them to JPG

You can import an portrait-mode .heic file with depth information into Lightroom Classic and into LR CC. Depth information is preserved. Since it works for LR CC (Desktop), you would expect that the same would work for LR CC (mobile). IT DOES NOT! You can synchronize .heic photos imported into the LR CC desktop version with LR mobile and then it works, but when you import the same .heic file stored on your smartphone into LR mobile, then it is automatically converted into JPG. This is an error and needs to be fixed. LR CC desktop and mobile are not working consistently here. LR CC mobile must be able to import .heic files from the smartphone and NOT convert them.

Responses

Champion

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3.1K Messages

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56K Points

8 months ago

Are you sure the camera is set to HEIC? I just tried this on my iPhone 7 and the photo is still in HEIC format according to the info in Lightroom Mobile. As the iPhone 7 does not record depth info, I can’t check that part however.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

I uploaded the photo from the smartphone into LR CC (desktop) and it shows as .heic. Everything works fine. So the file is .heic. The same file imported from the smartphone into LR mobile is converted into .jpg

Champion

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3.1K Messages

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56K Points

Like I said, that does not happen to me. I shot a photo on my iPhone in HEIC format, imported it from the camera roll into Lightroom Mobile, and when I select info in Lightroom Mobile the file is HEIC.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

Try shooting a portrait-mode picture in HEIC format on the smartphone. We are trying it over and over again with iPhone 11 Pro and it converts it into JPG every time, no matter what we try

Champion

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3.1K Messages

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56K Points

Like I said, I only have an iPhone 7 which does not record depth data. Maybe this is some specific iPhone 11 Pro issue.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

ok, the whole point of my post is that we NEED the depth information coming with the HEIC file. So, the iPhone 7 is NOT the use case we are talking about, unfortunately

Champion

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3.1K Messages

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56K Points

So is the issue that you lose the depth info, or is the issue that the file type is changed (which will make you lose the info as well, of course)? I find it hard to believe that Lightroom would have some built-in HEIC to JPEG converter that kicks in without asking, but I could imagine that a bug causes it to lose the depth map. Otherwise maybe it imports some preview. Is your iPhone using Apple iCloud photos? If so, maybe the HEIC is uploaded to the cloud and replaced by a preview on the phone. Just guessing.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

Similar problems were reported in the past e.g. in conjunction with Dropbox. And yes, there is conversion happening. When you share via Airdrop or other tools, conversion is happening as well. As said, when you import into the LR CC desktop version, the .heic file is not converted and when this is synched with the smartphone .heic shows up as well. So it is possible. We need the very same when importing into LR CC Mobile from the smartphone where the .heic file was created. 
And yes - when heic is converted to jpg all depth information is lost. We are working with the depth information which is why this is not acceptable and an error that needs to be fixed.
I always find it totally frustrating when you actually report an obvious bug and need to ask the community to bump it up in the rankings so that Adobe development takes care of an error. Not the case with enterprise customers.

Champion

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3.1K Messages

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56K Points

The question is where the conversion is happening. Why would Lightroom convert HEIC to JPEG if it supports HEIC anyway? And why would it not do this with a HEIC file from my iPhone, only with a HEIC file from yours? Common sense says the problem should be elsewhere. Not in Lightroom, but somewhere else in your workflow. I don’t have any other suggestions, however .

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

That is fine. It is not our job to guess what the solution could be. It is also not our job to fix a software problem. We have done our part to describe the error and to make sure that the error is not on our side. The only thing we can do is to pray that Adobe takes care of this soon, since we depend on this particular feature.

Champion

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3.1K Messages

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56K Points

I have one last idea: Go to Settings - Photos’ and scroll all the way down to ‘Transfer to Mac or PC’. If that is set to ‘Automatic’, then change it to ‘Keep Originals’. Even though you are not transferring the photo to a computer, this may be were the conversion is triggered if iOS wrongly believes Lightroom Mobile does not support HEIC.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

We considered this as well. iPhone was/is set to "Keep Originals". It definitely is a software bug.

Champion

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3.1K Messages

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56K Points

I’m sure it is. The only question is which software. iOS is software too and may well be the culprit.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

We are talking about the latest versions. We have auto-update turned on for all Adobe software

Champion

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3.1K Messages

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56K Points

I’m not sure I understand that last remark. Sure you are talking about the latest versions. So am I. What I am saying is that iOS may be the one that converts the HEIC file to JPEG, not Lightroom Mobile. iOS does have a built-in converter...

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

Not the case. I am in Lightroom Mobile and I am starting the import from there. Lightroom Mobile is in control here. So it is an error on the Lightroom Mobile side

Champion

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3.1K Messages

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56K Points

You don’t know that. Lightroom Mobile calls functions of the OS. Every app does that. Importing definitely does call an iOS function. It could be one of those iOS functions that is flawed.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

I do not understand why we are discussing this here. From a user perspective, this is a bug. Neither you nor I can solve it. Adobe needs to pick this up.

Champion

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3.1K Messages

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56K Points

Or Apple does, that’s what we don’t know. But I agree that we can’t (and should not have to) solve it.

Johan W. Elzenga,

http://www.johanfoto.com

15 Messages

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280 Points

8 months ago

Just in case someone from Adobe reads this: When you take a regular photo (no portrait mode) on the iPhone (.heic format), launch LR mobile and import the photo, then .heic is preserved. No conversion. Only when you import a portrait-mode .heic photo, it gets converted into JPG, which is an error.

Adobe Administrator

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8.2K Messages

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117.5K Points

8 months ago

This is current as-designed behavior in Lightroom Mobile for iOS. 
Marking thread as "Not a problem" 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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280 Points

Thanks for the swift reply, Rikk. Is this because LR Mobile can capture photos with a depth map as well now?

Adobe Administrator

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8.2K Messages

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117.5K Points

8 months ago

You can use the Lightroom Desktop App to import these as Heic as a workaround. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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280 Points

Yes. One last, but important question. LR Mobile now can take pictures with depth information. I am using this on the iPhone. Does this feature also work with LR Mobile on Android smartphones?

Adobe Administrator

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8.2K Messages

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117.5K Points

Currently this is iOS only. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy