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Adobe Photoshop Family

1 Message

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70 Points

Thu, May 2, 2019 7:24 PM

Lightroom Update deleted all my presets!!!

I recently updated my Lightroom CC app on IOS to version 4.2 & when it finished updating I found that all my photos & presets were deleted!!! This is extremely frustrating because I paid a lot of money for those presets & I need them to edit my pictures! Someone PLEASE HELP!! How do I get my presets back?!

Responses

Adobe Administrator

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7.9K Messages

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114.5K Points

a year ago

Stephanie,

I am sorry to hear about your issue. The usual cause for missing photos and presets is logging in with a different account. Many people have multiple Adobe IDs and it is easy to log in with the wrong ID. Is this possible in your case?

If you go to lightroom.adobe.com do you see your photos there?

Adobe Photography Products

Quality Engineer: Customer Advocacy

20 Messages

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328 Points

Rikk, After reading your reply to this user's post, I went to lightroom.adobe.com just to see what it was you were referring to. I have almost 40,000 images in LR CC Classic, but I only see 51 at the site. ???

Adobe Administrator

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7.9K Messages

 • 

114.5K Points

How many do you have configured to sync from Lightroom Classic (Catalog Panel - All Synced Photos)?

Adobe Photography Products

Quality Engineer: Customer Advocacy