jamesruss_cezar_m_casta_eda's profile

2 Messages

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80 Points

Tue, Aug 20, 2019 10:31 PM

Lightroom Mobilie (iOS): Blacked out screen when opening

so I was editing on my phone (as usual) then a notification popped up and I had to check it, then when I came back to LR, suddenly just pure dark grey just appeared. I closed the app, re opened it, LR starts up, but still that dark grey background still there, as if it seems not to be loading anything from the app, I have unfinished photos to edit, even presets installed. I'm using a iPhone 5c. Then I tried to my iPad 4th Generation, it almost had the same problem but at least when re opened the app, it worked fine. Please help me.

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2 Messages

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80 Points

2 y ago

Adobe Administrator

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10.7K Messages

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142.2K Points

2 y ago

Greetings Jamesruss Cezar M. Castañeda,

The iPhone 5C is no longer supported as it only supports iOS 10.3.3  and earlier. The last several versions of Lightroom Mobile require iOS 11 or later. 

If you have backed up your iPhone to iTunes you may be able to uninstall the app and reinstall the older version via iTunes.