Ekchat's profile

4 Messages

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106 Points

Sat, Jan 2, 2021 1:02 PM

Lightroom Mobile: Uploading....pending sync issue

Since Dec 30, 2020, All of my LR mobile platforms (iPad, iOS, and Andriod) have uploading....pending sync issue. They haven't synced at all. For LR CC desktop is fine, when I create an album and import photos in LR CC desktop they sync. They go to the LR cloud. Whatever in the LR cloud, they always sync to all my LR mobile devices. But the problem is only the Uploading from my LR mobile devices to the LR cloud. They don't sync (always in pending syncing status).

Please advise,

Thank you.

Responses

Adobe Administrator

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10K Messages

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135K Points

3 m ago

Are you set to sync over WiFI only and not connecting to WiFi?
Settings>Cloud Storage & Sync>Use Cellular Data?

Screenshots of the Sync Dialog from each of the pending clients would help. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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106 Points

@Rikk

Thank you for your replying. 

I'm positive that all of my devices have connected to the WiFi. Moreover, Use Celluar Data is always turn on.

I tried out many possible options on my LR mobile devices,

1. Sign out my Adobe ID and Sign in again

2. Empty the Recycle Bin on LR App. it might trigger the successful Syncing 

3. Restart all of my mobile devices and run LR App again

4. Delete the uploading photos and album that is still pending

5. Recreate album and import only 2 photos on each LR mobile devices

All of these actions have no effect on Lightroom Web Cloud, and I found a strange thing happened to LR mobile on my android phone. It states on the cloud icon that "Synced and Backed Up". But I go to check on Lightroom Web Cloud, there is no album, and photos from my android phone appear.

Actually, I have one option left that I haven't tried yet, "Deleting the LR App and reinstall it".  That would be my last option.

Please advise.

Thank you

These are screenshots,

Adobe Administrator

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10K Messages

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135K Points

Can you also show a screen capture of https://lightroom.adobe.com?

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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106 Points

Of course, here it is,

Adobe Administrator

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10K Messages

 • 

135K Points

3 m ago

For the files on your devices that do not upload to the cloud, what type of files are they? 

Can you also provide the current All Photos Count for 

Deskmargin: 0;">Web:

iPhone:

iPad:

Android:

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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106 Points

Dear Rikk,

Thank you for the supports. I just did my last option, deleting the LR App and reinstall it.

Fortunately, it works.

I tried it out on my iPad first. Surprisingly, it's successfully synced to the LR Cloud. Then on my iPhone and my Android phone.

They are all synced.

I just don't know what really happened in the first place.

Anyway, thank you very much for following up my problem.

We can close this case now.

FYI, my friend also has this problem like mine. I'm going to tell her my solution. I hope it might works for her too.

Adobe Administrator

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10K Messages

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135K Points

I am glad to hear that things cured themselves although it is a little puzzling. Keep an eye on it and let me know if things start misbehaving. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

24 Messages

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308 Points

The fact that you had to delete the app and re-install is worrisome. For instance when travel I always import on my iOS devices first, doing minor edits and only then moving on to desktop once I'm back. There at times may be thousands of photos that are being uploaded to the cloud, deleting app is not always an option.

Adobe Administrator

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10K Messages

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135K Points

Just to be clear - you should never delete an App via the mobile device operating system. That is a sure-fire way to lose data. 

While it may be safe to do so if you are fully synced most people who delete and reinstall apps are at risk of data loss. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

I have experienced this issue for the past 3 years, I’ve spent well over 60hours on the phone with Adobe tech support during this time, deleted all Adobe apps on all devices, and even cleared every single photo stored in my Adobe cloud. Sometimes all the photos sync, sometimes a few photos sync, and sometimes it seems like all the photos synced, but after editing all the photos they refuse to export and I have to start at the beginning and reupload/re-edit everything. In the end Adobe always tells me the same thing, we have replicated the issue and will have it fixed in the next major update, lol. SOLUTION: Eventually,  an Adobe rep let it slip that the only way to reliably utilize their cloud is via their web app. As such, you will never have this issue if you always upload using the web app on a computer web browser. After that you can edit and export from any device. If you are continually uploading tens of thousands of images, like me, you might not even know that this is an issue, and if your a casual user it’s really no big deal, but if you are a professional, I highly recommend using this approach if you intend to use multiple devices for editing or exporting photos.

24 Messages

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308 Points

Thanks for for tip Alex! I really like Lightroom CC/Mobile - it's modern, fast and intuitive but I would lie if I say I didn't have sync issues with it. In fact most of the problems I've ever had over the years since version 1 were all pretty much about cloud sync one way or the other. It's really sad because to me the unique selling point is being completely platform agnostic where you can have a workflow that can be picked up from any device you own or is convenient and it just works.

Sadly it's let down by the cloud part of the product. The reality is not what is being pitched by marketing.

(edited)