camila_moreira's profile

1 Message

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70 Points

Thu, Sep 19, 2019 3:51 PM

Lightroom Mobile Trial - Photos all disappeared

I'm using the Lightroom Mobile in a Samsung A20 and after I imported some photos, everything I had added and edited disappeared and the trial mode started automatically. Is it possible to retrieve my data?

Responses

Adobe Administrator

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10.8K Messages

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142.3K Points

2 y ago

It sounds as if you might have logged in with a different Adobe ID than that with which you subscribed. Your images are probably under the previous Adobe ID. Can you verify that?