ksr32qeiyxixn's profile

2 Messages

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82 Points

Wed, Jul 10, 2019 4:09 AM

Lightroom mobile: Subscription paid but for iOS premium, but not working

Don't working Lightroom Premium.Subscription paid through Apple store. they refuse to help, Adobe says they have not received any money.

Responses

Adobe Administrator

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10.7K Messages

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142K Points

2 y ago

Никита Утехин

I checked your email address from this forum and we show no subscription under this email.  Is your subscription under a different address?

2 Messages

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82 Points

2 y ago

The subscription is issued through the Apple Store and the email address  (Email removed)

Adobe Administrator

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10.7K Messages

 • 

142K Points

2 y ago

I do find your subscription under that email address (I've removed it from the post for your privacy).

Sign out of Lightroom.
Restart your phone.
Log in with the email you published in your response. 
Do things work now?