Skip to main content
Adobe Photoshop Family

968 Messages

 • 

16.2K Points

Wed, Oct 31, 2018 4:54 PM

Solved

Lightroom mobile: Store locally does not work anymore (iOS)

hi,

The "store locally" function on iOS seems to be not working anymore.

The only way to get the counter increasing is by manually "load" a picture by opening it.

I have enough space on my devices, rebooted the apps, devices and tried on different networks. Any others having this issue?

Kr,

Responses

3 Messages

 • 

136 Points

2 years ago

I had this issue too on my iPad. The good news is that today's update (4.2.0) has solved it. It works great now! Thanks!

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

Thanks for reporting Olivier. 
@Antoine, is yours working with the new update?
Adobe Photography Products

Quality Engineering - Customer Advocacy

968 Messages

 • 

16.2K Points

Just tried and... yes! it finally works :D
Thanks Rikk!

3 Messages

 • 

80 Points

2 years ago

Also mine finally works! Thanks!

7 Messages

 • 

120 Points

2 years ago

Unfortunately not working for me, been following this thread with interest, multiple trouble tickets with Adobe, countless hours with technical support, new software update yesterday, delete / reload Lightroom>......and still nothing works>..... will not download originals or smart previews using store locally.

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

2 years ago

This thread was about Albums partially downloading. It sounds like nothing will store locally on your device, Calum. Do I read that right? That would be a different issue. 

Can you provide: 

Device Model:
Mobile OS version:
Lightroom version: 
Free Space on device:
Number of images in your all Photos:
Status of sync (Cloud Icon)

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

120 Points

2 years ago

Thank for the follow up Rikk, much appreciated, no, I can partially download photos however it just hangs after a few hundred photos or so, the problem is the same as others are / were having. I can download each photo individually if required.

Details are -

Device modal - ipad gen 3, 12.9 MTJD2B/A
Mobile OS - 12.1.4
Lightroom version - v4.2.0
Free space on device - 357.89 GB
Number of images - 8290, mostly jpeg
Sync status- synced and backed up, although I have no albums configured for Store Locally right now

Let’s hope we can resolve, the bug has been with me for months and the iPad is my main device.

Kind regards

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

Calum,

When I have an album stuck ( a very rare occurrence), normally it is one image in an unusual state. Changing a star rating on the image or a similar small change will usually unstick it.  Unfortunately it isn't always easy to determine the stuck image. Tiff's are the normal culprit.  Here's what I do.

  • Select the album that is not complete
  • Go into Loupe view (Info Mode)
  • Swipe through the images looking for Tiff files
  • Make a small metadata change to these 
  • Review the album status to see if images have started downloading for local storage. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

120 Points

Hi Rikk,
Thank you very much for the support, much appreciated.
Unfortunately I have tried everything suggested by yourself and everyone else, still the problem persists....... I found some BMP files and cleaned them out, all remaining are JPEG or ORF.
Unsure what else can be done, Adobe have not fed back the status of my trouble tickets and the online chat for technical support is woefully frustrating. The problem has been ongoing since December last year..

Any other help , comments suggestions would be greatly welcomed......

Regards

968 Messages

 • 

16.2K Points

I did a quick test on iPad and it worked (tested one folder, though) with me.

The only thing I could recommend is to keep in touch with our beloved outsourced helpdesk to put some pressure.
Also, I would recommend to complain in order to get several free months of subscription. I could have a couple of free months, it’s not much, but it’s welcome!

6 Messages

 • 

116 Points

2 years ago

I am having the same problem. I have an album with 3029 photos. I click "Store Locally" and it gets stuck at 27 and never progresses.  I have another album of 1533 that is stuck at number 1315, and an album of 3292 that is stuck at 2528?  This is really frustrating, and I really don't want to delete everything and start again hoping for a different result?  Do we know what the problem is, or how to fix it - or do we only have "try this and see if it works" type solutions? I don't have any TIFF files.

6 Messages

 • 

116 Points

I cleared the cache and tried to download the album with 3292 photos again, and it got stuck on the same number 2528.  Is there any way for me to tell which image it's having problems with?  Where it's getting stuck?  

7 Messages

 • 

120 Points

2 years ago

Hi,
It just happens I have raised another case with Adobe, I had my iPad replaced and ran a fresh install of the app - same problem.
Yesterday I was following up with Adobe online chat who informed me they have identified the problem as XMP file not getting downloaded, I was informed they are working on a fix and will hopefully be rolled out in due course. Hope this info helps in the meantime with this incredibly frustrating problem.

Regards

6 Messages

 • 

116 Points

2 years ago

Thanks Calum.  Appreciate the info.  This is very frustrating, but it isn't the first frustrating problem I have with Lightroom.  The "People" functionality is also dodgy.  It keeps asking me "is this the same person" and shows pictures of various things that aren't even people.  It thinks my daughter is "the same person" as everything from stain glass windows to animals to birds to clouds etc!  And even after you click that they're not the same, you get asked the same question over and over when you go into that section.  It doesn't seem to learn?  But this inability to "store locally" without wasting heaps of time could be the final straw. If it's not fixed soon, I think I'll just move to a different system.  (not sure if you've tried any others?)

1 Message

 • 

60 Points

a year ago

Hi all, 

Running into the same issues as stated above on multiple counts. 

Device Model: iPad air II
Mobile OS version: 12.3.1
Lightroom version: v 4.3.2 55A26D
Free Space on device: 120gb
Number of images in your all Photos:783
Status of sync (Cloud Icon) Synced and Back up

Only download smart previews is off.

All of my synced photos are from an iPhone 8 raw DNG or an HDR taken with the LR app. On wifi, only smart previews are loading, or the image is processed to it's original format temporarily. After the sync process nothing seems to be being stored locally.

It will load the photo, process the preview, sync the original dng, and show a filled green check on the cloud (signifying a synced photo). But, when I turn off the wifi a sync error occurs, and the status is label as "thumbnail preview not editable".

I attempted the workaround stated above, but no success. I would love some insight into other workaround or ways to make this work. 

The syncing process works completely fine on mobile device (iphone). 

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

a year ago

Lightroom for iOS version 4.4 was just released. Do you still have this issue after installing the update and restarting your device?
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

120 Points

Thank you for the heads up, I have been waiting patiently for 4.4 as this is when I was advised the problem would be fixed.

However, still the same problem remains, I did a fresh install and still no fix, the store locally hangs as usual.

This is desperate stuff from Adobe! Since January and now will have to wait until the next update if even that is successful.

However thank you for the follow up,

Regards

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

a year ago

Greetings all,

Is there anyone on this thread seeing the issue on their phone or is it only on the tablet?
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

120 Points

Only tablet for me as I do not use the phone for photo Lightroom.

Kind regards

968 Messages

 • 

16.2K Points

Seems OK Rikk, thanks

2 Messages

 • 

74 Points

4 months ago

Hi at all,

after 1 year I still have the same problem named above. I am not able to store albums locally and completely on my iOS devices. My iPad and my iPhone download only a certain number of photos and stop without any obvious reason. Furthermore, devices stop at a different number of photos. Therefore, I conclude that not a single photo is the cause of the problem.

I read all the replies above and none of the solutions are working for me. The problems occurred on different devices as well. For example, I just bought a new iPhone and the problem persists. I also deleted the Cache and tried to make minor changes on all photos (e.g., star rating).

The albums (yes - the problem occurs regarding several albums), which I am trying to download only contain HEIC files from my iPhone and ARW files from my Sony alpha.

Is there somebody else, who still has this problem? Or is the team still working on a solution?

I have to say that I am kind of disappointed, since I am paying 10 Euro per month and one of the basic functions (offline availability of my photos) is not working.

Thanks a lot in advance.

Best,
Dennis



2 Messages

 • 

82 Points

18 days ago

I am having this problem as well. Just spoke with support about it. All albums are stopping with one photo left. Its discouraging to see that 2 years ago this was a problem and it still hasnt been resolved.