antoine_hlmn's profile

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Wed, Oct 31, 2018 4:54 PM

Lightroom mobile: Store locally does not work anymore (iOS)

hi,

The "store locally" function on iOS seems to be not working anymore.

The only way to get the counter increasing is by manually "load" a picture by opening it.

I have enough space on my devices, rebooted the apps, devices and tried on different networks. Any others having this issue?

Kr,

Responses

Adobe Administrator

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10.7K Messages

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142.2K Points

3 y ago

Is it pulling in 0 images or is it stalling somewhere along the way?

Adobe Administrator

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3 y ago

I am not able to reproduce. I tried about a half dozen albums from 30 - 300 images each and it pulls them all down without having to manually manipulate.  Have you restarted your device?

11 Messages

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234 Points

3 y ago

I'm having the same issue actually after upgrading to 2 new devices and iOS 12. In my case, it runs for about half of an album (1081/2036) and then stalls. It actually appears to stall in the same place on both devices which also seems suspect. 

I tried to unmark "store locally", clear all caches, uninstalled LR, reinstalled and problem persists. 

1K Messages

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16.9K Points

3 y ago

Up! Any fix on the roadmap?

1K Messages

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3 y ago

Could you please put my subscription on hold until this is solved ?

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3 y ago

Just for the record: I was on the plane lately and could not use the app I am paying for.

Adobe Administrator

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3 y ago

I have pinged the team on this. My iPhone is experiencing the same issue today. 

1K Messages

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16.9K Points

3 y ago

Don’t take it bad, but does the issue needs to affect an Official Rep before it is taken seriously?

I had no reply from Ignacio nor on this forum since ages. Is thes really how Adobe treats it’s customrs? Is QC a known issue and will we ever get a Mea Culpa or will this continue forever? (Should I add: as long as the cash flows).

I don’t want want to be rude or whatsoever, but is this really a respectful way to treat customers?

Adobe Administrator

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3 y ago

Antoine and Troy,

I understand and sympathize with you. We take every report seriously but it is really tough to fix something until we can successfully reproduce it. I've tried reproducing this many times but  unfortunately, it took until now for it to manifest for me.

We are working on it. Thank you for reporting and your patience.

3 Messages

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80 Points

3 y ago

Good day! I am experiencing the same issue. I am not sure when it started, but likely it may be somehow connected to ios12 update.
I tried several times to reset the app as well as the whole cloud, but nothing worked.
I hope you'll find a solution soon.

Thanks.

Adobe Administrator

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3 y ago

Update:

As a part of my testing on this bug, I resolved the issue on my two stuck devices (iPhone 7 & iPad Air II). Give this a try and let me know how it fares for you.

  1. Create (or use if you have one already) an additional Adobe ID.
  2. Make certain that your device is completely synced (do not attempt if not synced)
  3. Sign out of the device and wait a few minutes for the iOS background processes to complete.
  4. Sign in under the alternate ID.
  5. Sign out from the alternate ID.
  6. Sign in under your production ID.
  7. Allow the app to fully sync again
  8. Select an Album and set it to Store Locally
On both of my accounts and devices where this was stalled, it successfully synced and stored locally after following these steps.  Let me know if this works for you.

1K Messages

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3 y ago

There was a new version of LR but the problem still exists

Adobe Administrator

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3 y ago

Antoine,

A question from the engineers troubleshooting this issue.

Does this only occur in albums where you have a Tiff file which is also synced to Classic?

If you make an album with only raw or jpeg files will it store locally?

Adobe Administrator

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3 y ago

The team was able to repro and get a bug going. We should have this fixed in an upcoming release. Thanks for your patience.

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3 y ago

Hey Adobe ? What's going on with this bug?