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Adobe Photoshop Family

4 Messages

 • 

100 Points

Wed, Jul 10, 2019 12:50 PM

Lightroom mobile: Select 6 photos on iOS version, send to Camera Roll, only 4 go. Repeated twice.

On iOS version of Lightroom not all selected photos have requested action taken

Responses

25 Messages

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484 Points

a year ago

I tried it. iPhone 7. Selected 6 .dng files. All 6 go to Camera Role.

Adobe Administrator

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7.9K Messages

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114.6K Points

a year ago

I tested also, Tim. Selected 6  - save to Camera Roll (Max Available) . - 6 Arrive in Camera Roll.

When you use the Save to Camera Roll option, you should see a blue dialog indicating how many photos were sent. Do you see the dialog? Does it indicate 6 or 4 in the text?

Tell us a little about your images in Lightroom Mobile - are they Smart Previews synced from LrClassic? Originals from the LrEcosystem? Files from another photo App on your iPhone?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

4 Messages

 • 

100 Points

a year ago

Thanks for the prompt response.

It indicated 4 in the text.

They were added to Lightroom CC (not classic) on my Mac.

Adobe Administrator

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7.9K Messages

 • 

114.6K Points

a year ago

I tested again with 6 Canon 5d Mark IV files ingested through Lightroom Desktop and synced as originals to the cloud.

Progress dialog indicated 1/6, 2/6, 3/6 etc as originals were downloaded from the cloud. 
Blue DIalog indicates 6 
Camera Roll receives 6 

Free space on device?
Device model?
Lightroom Version Number Installed?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

4 Messages

 • 

100 Points

a year ago

125GB Free Space
iPhone X
Lightroom Version 4.3.2.55A26D
All were (and are still) Smart Previews

1 Message

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60 Points

a year ago

Did you select "Small - 2048" or "Maximum available"..?

4 Messages

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100 Points

a year ago

Maximum available, just set to "Small" and it still only renders 1 out of 1 tho' I'd selected 4. :-)

118 Messages

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1.8K Points

a year ago

Do you always have this issue with the same images?
E.g. selecting other images and saving to Camera roll, does that also cause an issue?

Does it help to logout and login again?
Please only try this out once your imports are done (tap on cloud icon to see if any imports are running).